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Question about Canon CanoScan 5000F Flatbed Scanner

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After i scan a document, the image appear in black screen. Why?

I tried scan a picture and documents and it doesn't show on my screen. It'show fully black screen. Help please

Posted by Dean Shauki on

  • Rien Blankenstein
    Rien Blankenstein Nov 11, 2007

    I seem tp have the same problem. However, after repeated test scans, the image gradualy improves. There appears not to be a limitation to the intensity adjustment. After a number of scans, the image is almost completely white. Does this indicate the lamp is at is end, and if so, ho can it be replaced (not in my manual)? Or is reinstallation of the software as suggested to the original problem?

    Rien Blankenstein, Netherlands

  • Anonymous Oct 11, 2008

    Same problem. Is the scanner dead?



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  • Master
  • 883 Answers

Uninstall the software from pc and turn off. then restart and re-install software.

Posted on Jun 01, 2007


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Probably there is nothing wrong with that scanner, just open and clean document feder with alcohol or glass cleaner.

Simply how to use the scanner which does not come with instructions. Many t hanks for your assistance

  • Click Settings > Scan Settings > Button Settings at the bottom of the left pane.

  • Click the Scan Picture Button tab. Under "Scan to" select the program you would like to edit the image with after the scan is finished.
  • Repeat step 2 for the Scan Button, the Scan Document Button and Scan Film Button. Select the program you would like to use to open each type of scan, or select "Save to File" and the desired file type. Select your preferences under the Document or Picture menus based on the type of image or document you will scan most often using this button. Ensure that the "Show Preview" check box is checked for each button type. Click "OK."
  • Place your document or picture on the glass. If scanning film, place the 35 mm negative or slide in the special adapter provided by HP. Select the Scan Picture, Document or Film button depending on what you are scanning. Select the Make Copies button to copy the document or picture directly. Click "Scan" and then "OK" to see the scan preview.
  • Crop your image by clicking the small black boxes at the edges of the selection area. Drag your mouse until the portion of the image you wish to scan is selected. Select the image correction settings in the menu on the right to fix any problems with the picture or document. You may also change the image resolution and resize the image in these menus. When you're finished, click the "Accept" button. If you'd like to scan another image, select "Yes" in the next dialogue box. If not, select "No."

  • 1helpful

    How do i scan a document from my c3180?

    Here are the steps to scan documents to your computer

    1. Turn on your computer, wait for it to boot up, then turn on your printer.
    2. Locate the " HP Photo and Imaging Director " icon on your computer and double click it.
    This icon was placed there when you installed your printer.
    3. After double clicking on the icon, a menu screen will appear showing the scanning options
    available on your C3180 printer.
    4. Place your document or picture on the printer's glass top and close the lid.
    5. Click on the appropriate selection from the menu screen ( Scan Document or Scan Picture )
    6. The scanning process will now take place. The scanner will make two passes. The first pass
    will allow you to judge the accuracy of the scan and to make changes, if necessary, from your.
    monitor. The second pass is the acceptance of the document/picture to the computer.
    7. Scanned documents can be viewed in the " My Documents " folder, scanned pictures can be
    viewed in the HP Photo Gallery and the My Pictures folder.

    I hope this was of help to you.

    L want to scan a document with hp office jet 4355 how do l get scaning option from my computor

    1.Turn on your computer and wait for it to boot up, then turn on your printer.
    2.Locate the " HP Image Director " icon on your computer and double click it.
    ( This icon was placed there when your printer was installed on your computer )
    3. A screen will appear showing the scanning options available on your printer.
    4. Place your document or picture on the printer's glass top.
    5. From the HP Director screen, click on the appropriate button to start the scanning operation.
    The scanner will perform two passes, the first; is to preview your document or picture and to
    make changes, if necessary, the second; is the final acceptance of the document or picture
    and save it on your computer.
    All scanned pictures can be viewed in the HP Photo Gallery and the My Pictures folder
    Documents can be viewed in the My Documents folder.
    I hope your scanning goes well.

    I have a HP Photosmart 2575 xi all in one printer and I need to be able to scan documents and photos. I have no idea how to do it. How do you scan these things. I use the printer and the copier but have...

    1. Turn on your computer, wait for it to boot up, then turn on the printer.
    2 Double click the "HP Photo Imaging Director" icon on your desktop ( placed there when your
    printer was installed on your computer ). A menu screen will appear showing the scanning
    options of the printer.
    3 Place your document or photo on the printer's glass top and close the lid.
    4 From the menu screen, click on " Scan Picture " or " Scan Document "
    When "Scan Document" is selected, a secondary screen will appear from which you will have to
    make choices. After making your decisions, click "Scan" from the listed screen.
    When "Scan Picture" is selected, one scanning pass will be performed, another pass will be
    made after you view the result of the first pass.
    Scanned pictures will go to the HP Photo Gallery and your "My Picture" folder.
    Scanned documents will go to your "My Documents" folder.
    Good Luck with your scanning operations!!

    Black stripe on scanned documents


    The HP Scanjet IIP scanners are supported in Windows XP and the drivers included on windows XP CD.

    If you can’t manage download it from Windows XP operating system please try to update your Operating system then try again.
    All the best.


    1. Try going to the bottom of any word document.

    2. Click on the language tab (will show current language, eg. "German").

    3. Select the desired language (eg. "English (U.K.)"). The select the "Default" button (to make it the default language for every future document).

    You can also check this link to get detailed information.

    Make sure the document lies perfectly straight on the document table.
    If you're printing on glossy paper, prints may be scratched if not handled properly. Don't place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.
    A moiré is a cross-hatch pattern that may appear in a scanned image of a printed document. It is caused by interference from the differing pitches in the scanner's screen and the halftone screen in your original.

    • Select the Descreening Filter check box in EPSON Scan's Home or Professional Mode window. In Professional Mode, set the Screen Ruling of the Descreening Filter setting to an appropriate setting for your document and deselect the Unsharp Mask Filter setting. See Adjusting the Color and Other Image Settings for instructions.
    • Select a lower Resolution setting. See Selecting the Scan Resolution for instructions.

    You can also check this link (manual) to get detailed information.
    I hope it helps.
    If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.
    All the best.

    How can i use my pixma mp210 printer to tranfer a picture into my pic file on the computer

    Hello my friend,you mean to scan a photo and save it on your folder?
    If yes
    1. You run the application MP Navigator from your dekstop (or from Start, point to (All) Programs, Canon Utilities, then MP Navigator EX 1.0. Then click MP Navigator EX 1.0.)
    2. When the one-click mode screen has opened, click the Switch Mode button to switch to the navigation mode screen
    3. Point to Scan/Import and click Photos/Documents (Platen).
    4. Place the document face-down on the platen, and select Document Type.
    5. Click Specify... and set the preferences as required.
    6. Click Scan and it should start scanning
      When scanning is completed, the Scan Complete dialog box opens. Select Scan or Exit. Select Scan to scan the next document, or select Exit to end.
      When scanning is completed, the scanned image appears in the Thumbnail List area.
    7. Edit the scanned image as required.
    8. Click Save or Save as PDF file.If you choose just Save and box will appear to specify the destination folder, file name and file type(usually images are .jpeg .jpg ;) ).
    9. And click Save and your done.
    Scanning Photos and Documents

    I want to scan a document to my computer

    have you installed all the scanning software that came with the scanner, Install them and go through these steps to scan a document using Twain;

    Overview of the Basic Procedure
    This section outlines the basic scanning procedure using a TWAIN-compliant application. For detailed procedure, see the Scanning an Image.
    Make sure the CX6600's power cord is plugged in.
    Place your materials on the document table.
    Start a TWAIN-compliant application.
    In the application, open EPSON Scan.
    Full Auto Mode:
    EPSON Scan automatically previews the images and recognizes the document source and type. images are automatically optimized and scanned.
    Home Mode or Professional Mode:
    Make settings to optimize images and click Scan.
    The scanned images are sent to the application.
    Save the scanned images in the application.

    Scanning / How to Scan
    Scanning an Image
    Turning on the CX6600
    Placing your materials on the document table
    Starting the software and scanning an image
    EPSON Scan provides three modes for you to make any scanning settings; Full Auto Mode, Home Mode, and Professional Mode. This section describes how to scan an image in the Full Auto Mode. The Full Auto Mode lets you scan images using automatically-adjusted settings. For more details, see Choosing a Scanning Mode.

    You cannot scan an image with a size that exceeds the available memory or disk space. If you try to scan the image, an alert appears on the screen.
    Note for Macintosh users:

    Most illustrations shown in this section are for Windows, so they may vary in appearance from what actually appears on your screen. The instructions are the same, except as noted.

    Before starting the following steps, make sure that all the necessary software including EPSON Scan has been installed. For details about how to install the software, see the Start Here sheet.
    Turning on the CX6600
    Before turning on the CX6600, make sure it is connected to your computer.
    Press the On button to turn on the CX6600. All mode lights flash, then the mode button for the mode you used last lights, meaning it has completed its initialization.

    Placing your materials on the document table
    You can scan reflective documents (like photos or paper). See Placing Photos and Documents on the Document Table.

    Starting the software and scanning an image
    You can start EPSON Scan in the following ways.
    * Start EPSON Scan directly as a stand alone application
    * Start EPSON Scan from a TWAIN-compliant application
    This section provides information on how to start EPSON Scan from ArcSoft PhotoImpression. For details on starting EPSON Scan as a stand-alone application, see Starting EPSON Scan.
    Note; if you are using Windows 98:

    ArcSoft PhotoImpression 5 supports Windows 98 Second Edition or later. For version earlier than Windows 98 Second Edition, use EPSON Scan or other TWAIN compliant applications. See Starting EPSON Scan for details.
    Start ArcSoft PhotoImpression.
    For Windows users:
    Click Start, point to All Programs (for Windows XP users) or Programs (for Windows 98, Me, or 2000 users), and select ArcSoft PhotoImpression 5. Click PhotoImpression 5.
    For Macintosh users:
    Double-click the Applications folder on your Macintosh HD, then double-click the PhotoImpression folder. Finally, double-click the PhotoImpression 5 icon.
    Click the Camera/Scanner button.
    Select a file format, location, and file name, then click Epson Stylus CX6600. EPSON Scan starts. See File formats for information on file formats.
    Note for Windows XP users:

    Do not choose WIA-Epson Stylus CX6600 from the menu to select the CX6600. If you select it, you cannot use the Epson scanner function fully.
    EPSON Scan automatically previews the image, and recognizes the document source and type.
    If you want to select more settings, click Pause, then click Options to open the Options dialog box. For more details on settings, click the Help button in the Option dialog box.
    After EPSON Scan has previewed and recognized the document type, the following window appears. You can see the document type in the window.
    EPSON Scan automatically locates the target images, modifies their skew, and starts scanning.

    Do not open the scanner unit during scanning or copying; otherwise, you may damage the CX6600.

    Be aware that clicking Cancel on this screen closes EPSON Scan.
    The scanned image is sent to ArcSoft PhotoImpression.

    * Depending on the image you want to scan, you may not get the expected scanned image. In this case, scan the image in the Home Mode or Professional Mode.

    * When you scan in the Full Auto Mode, black and white documents might be recognized as a color document. In this case, scan the image in the Home Mode or Professional Mode.
    If you still experience problem scanning, un-install the entire software and re-install them all over. Install all the packages in the CD. Cheers!

    Computer illiterate needs help on how to scan documents from canon/serial#jcyb25729 pixma mp460 into windows/vista software

    All you need to do is go into Navigator and select photo/document, this will take you to a screen where you can select photo/document etc. Then select resolution (the higher the dpi the better the quality, but slows down scanning). Follow the instructions. When scan is complete a small picture will appear, and a dialogue box asking if you wish to scan again, if you do put a new document on the cover and press scan. If it doesn't look right ignore the picture and rescan. When done exit at the dialogue box. The small pictures can be selected and edited or turned around using the icons. You can save one image at a time just by selecting the image and not the others. If you want to make a PDF, then select the images in the order you want the pages to appear in and save as a PDF.

    Documents scanned as 256 grey scale/TIFF show up as black pages.

    Grey as you know is different shades of black. Uncompressed TIF can store this information. Compressed TIFF is not designed for this. Compressed TIFF is for blck & white only. Try JPG option. JPG can compress Color & Grey. For pure black & white chose TIFF compression.

    S. Mohan, Chennai , India
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