Question about Brother MFC-9420CN All-In-One Laser Printer

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Won't print My printer wants 'troubleshooting and routine maintenance' and just won't print anything until it gets done!! I cannot find the manual - in fact never saw one to begin with! I guess it's probably easy if the manual was at hand.

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  • Tracy Elson Jun 01, 2007

    yes, i found the manual! and an engineer needs to come, thanks for your help.

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Have you searched brother's website for manual?

Posted on Jun 01, 2007

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6ya6ya

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Posted on Jan 02, 2017

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1 Answer

The printer wont printer and displays "Unable to Print. See Troubleshooting and Routine Maintenance Chapter in Users Manual"


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http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/model_top/colormfc/mfc620cn_us.html?reg=us&c=us_ot&lang=en&prod=mfc620cn_us

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Will not print


I have the same error message “Check the Troubleshooting and Routine Maintenance Chapter in User's Guide" I called customer service for "BROTHER 1-800-284-4329 USA; 1-877-BROTHER for CANADA. The Tech’s and I performed a series of diagnostic test, via the phone but were unable to solve the problem... Brother seem to believe that I have a defected printer head, Brother referred me to a local authorize service agent for Brother. I do have my User's Guide and there is no additional information that I was able to use to resolve this problem. HOW EVER, I am able to get the machine to print by opening the cover and close it as if I had installed ink, or removed a paper jam “SIMPLY OPEN AND CLOSE THE COVER”. I also vacuumed and blew the insides and the outside buttons of the machine with forced air from my vacuum, after all that I still have the same problem. My solution...buy a new machine mine is 32 months old and I probably have ran 15k or more print, fax, and copy jobs.
Some times we need to know when to move on, TIME IS MONEY AND TIME WASTED IS UN-REFUNDABLE.
GOOD LUCK
TG/Ks

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3 Answers

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You have a major error, probally head stuffed error 41, to find out your error press menu starte and up 4 times, this may show error if not then input 82 set, error will display.

Post back if need more info
S.

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