Gray Screen Hello- Need help please. When I turn on my Sansa I get the Sandisk logo, then after about 10 seconds it goes all gray and no functions work. I can hold the menu for 20 seconds to reset, but I can't get the unit to work properly. If I plug into my computer, the unit turns on but the same thing happens all over again. Any help would be appreciated. Chris

https://kb.sandisk.com/app/answers/detail/a_id/1121/~/sansa-player-is-not-turning-on

Also if you need you can contact SanDisk customer support for your device

Unfortunately, It's likely that your screen has been irreparably damaged. Probably, pressure was applied to the screen and ruined that part of it.

If you like to fix electronics, it may be possible to buy a non-working Sansa on eBay, open the case and replace the screen.

You can probably continue to use the player without fixing the gray spot. If it bothers you, the easiest solution would be to get another player....

this happens... with mine a ton, i want to get a new one to get a fresh start so maybe it won't happen as often... but give it a rest or something and it will eventually start working. my problem is that the screen blacked out and it's not playing music.NVM O MY GOSH IT JUST STARTED WORKING. WOW. so i don't have a problem. yay. wow, is that ironic or what?

You may need to get a firmware update from this web site: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Remember that you need to back up all of your information before doing the update.

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Try taking it back or calling the company where you got it from.Unless of course you got it off of ebay then contact the seller.

Go to the place where you bought your Sansa E200 and ask them to have the firmware reinstalled. Most mp3/mp4 players crashes its firmware when you are working on something and the battery goes down. There is nothing wrong with your gadget's harware, just a software issue.. that's all.


A Simple Thank You is Good enough

Do this first:
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=849&query.id=66344#M849

Then update your firmware:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=718

I think you need to connect to a PC though, not sure

Hi hope this helps. Turn off your e260. Slide the hold switch for it to show red/orange color. Then press the record button and the menu button until you see on the screen of the player "Welcome to Recovery Mode". Now go to the sandisk website and download the firmware update if you have not tried to update the firmware of the player. Run and install it on your computer, when it ask you to connect a device hook your player to the computer and then it will try to look for updates for the player. When it does update the firmware of the player. And also if you can get to the menus of the player you may want to format the player maybe it is your songs causing the problem. Switch the player to MSC then open My Computer and format your player on that window.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.