Question about GE 28111 Cordless Phone

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Phone works in one jack but not another

I recently purchased a 6.0 Digital GE DECT phone. The phone will not work (no dial tone) when connected to phone jack in my home office. However, the phone does work when plugged into the phone jack in my kitchen (all line share one phone number). The phone that was in the kitchen does work when plugged into the office phone jack. So, the kitchen phone (an older AT&T model cordless) works from both jacks while the new GE phone works only on the one jack. Can you expalin how this could occur? Thanks.

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  • Anonymous Mar 24, 2014

    I am not having any problems I just want to know why the promting



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Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!

Posted on Jan 08, 2009


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Good day, We have a Digital Cordless telephone DECT GAP, MODEL C601. It was working find and all of a sudden there's no dialling tone. I did reboot but still nothing. Bets

Is the power adapter warm? If the power transformer is cold, the base isn't getting power and can't communicate with the handset. Try a new telephone cord between the base and the jack. The cable can fail. (Make sure it's a line cord. I've seen someone plug in a handset cord here and that won't work.) If you have a DSL filter at the jack, you may need to replace it.

For the rest of the phone line diagnostics, I like to use an old wired telephone. Then you don't need to plug in the power adapter at the test locations. Check if you have a dial tone at the jack with the test phone. If you do, then the DECT GAP C601 phone is faulty. If it is, contact the manufacturer if the phone is under warranty (one year). Replace it if it isn't.

If there is no dial tone, use the test phone check for a dial tone at another jack for that line, if available. If you have a dial tone, then the problem is with the wiring to the jack or in the jack itself. Open the wall plate and look for loose wires. If a wire is loose, reconnect it in the correct location. There are two standard connections - screws or keystone jacks. For the screw type, strip a portion of the wire's shielding. Loosen the correct screw. Wrap the wire under the screw and tighten. For keystones, do not strip the shielding. Get a punch-down tool from a hardware store. Use this to push the wire into place. See (for the US standard wiring pattern).

If there isn't a second jack available or there is no dial tone at that jack, find your telephone service connection. Open the panel if you can and look at the terminals. If there is a RJ-11 connection, plug in your test phone and check for a dial tone. If you have a dial tone here, then the problem is with the wiring inside your building. You may want a professional to find and repair the break in the wires. If you can't test the phone line, contact your telephone company. They should test the line for you. Outside problems should be fixed by the telephone company (in the US) However, some companies are trying to avoid repairing copper wiring.

I hope this helps.

Cindy Wells
(My phones have lost dial tone due to nearby digging projects that accidentally cut a line. I've had rodents damage the wiring outside. (I have underground telephone lines.) I've had the DSL filter get damaged; in my case that's outside and the telephone company replaced it. I've also had a contractor fail to connect all of the wires during a service upgrade. Only one jack had no dial tone. It was easy to fish the misplaced wire back up from behind the siding and plug it into the panel. I've even lost dial tone intermittently when the fiber-optic modem card began to fail. That was fixed by the telephone company.)

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When using the phone we have no dialing tone at all, but you can still dial out , no ringing tone however when the phone is answered you cannot hear the other person

First, plug the phone into another known working jack to see if it is the phone or the jack. If it still does not work in the new jack then replace the cord. It that does not work then it is your phone. If you only have the one jack, take it to a neighbors to verify if it works or not. If none of that works then it is the phone itself.

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Panasonic DECT 6.0 shows "in use" but it's not. Why?

When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself.

I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement.

If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).

If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider.

If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee.

I hope this helps.

Cindy Wells
(my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)

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1 Answer

We have a no line message, and are not recieving phone calls. How do we fix that?

You need to find out where the fault is. I like an old corded phone for this. Check if a different phone gets a dial tone at the jack and other jacks inside the building. If no dial tone inside, find where the phone service comes in. Open that box and if it has a RJ-11 connection, check if you get dial tone at the junction. (If you have an older service, you will need a special line tester to check the service.) If you have no dial tone at the service box, contact your phone company - there is a problem with the service. (It could be some idiot damaged a wire digging or something else.) If there is a dial tone at the service connection, you need to find the break in your inside wiring. Open up the jacks and check any visible wiring for loose wires or damaged wires. If there is no obvious damage, you will need to look at the hidden wiring (a professional to do the work might be best).

Good luck.

Cindy Wells
(I've had dead phone lines outside the home from lightning (affected the DSL), an idiot road crew and one unknown malfunction. All of these were promptly fixed by the phone company technician.)

Jun 18, 2010 | Vtech DECT 6.0 Cordless Phone with Digital...

1 Answer

I just purchased this phone and hooked everything up correctly, but the Line in use light is on and the handheld states line in use and the answering machine will not respond to pick up messages. What is...

The phone will do this if it isn't (or thinks it isn't) connected to a working phone jack. Try a known good phone (corded type) in the jack to verify that in fact there is dial tone there. Also make sure that the line cord is firmly plugged in at both ends until the latching tabs snap into place. Sometimes it's just a poor connection because the plug isn't all the way in. You can also try another line cord. Bad ones do pop up sometimes.

If everything is correct with the phone jack, take the phone back to the store for an exchange. You have a dud.

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1 Answer

No dial-tone

Is there dial tone at the jack where you are plugged in?? Are you sure?

Is this a pulse/tone phone? Do you have a pulse or tone line? Have you made the correct setting? Is the RJ-11 connections solid? Have you tried the wire on another phone and proved it is good? Is there a separate power suply for the phone or does it get its power from (a) the radio or (b) from the phone company?

Here are a couple things to check.

thanks for your quesiton at

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try unplaging the dsl modem from the phone jack and plug in a known good phone and see if you have dial tone there if you do you may have a bad filter someplace.if not unplug everything else that is plugged into a phone jack in the house and try again with a known good phone.The dsl will work with a minor short on the line,like a phone off hook.

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check dialing mode matches what exchange is set to DTMF suspect phone is set to dec = decadic or pulse

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make sure the line is connected right try replacing the cord or maby the lines in your area are down out of service this happens

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I had the same problem. I went to each handset and pushed the talk button. After I got a dial tone, I pushed it again to stop the dial tone. The message went away.

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