Wont connect my sister bought a go gear mp3. its HDD something.i dont have the exact name and model on hand otherwise id write it all down. when you turn on her mp3 it says phillips then it goes to a screen that has a yellow triangle on it. it says connect to pc. so i do and then the screen that shows the mp3 is connected to the pc comes up. on the pc it doesnt show up. that anything is connected. normally on the bottom corner it'd say new media or device detected and then it'd install it. it used to work just fine. do i need to have windows media player 10 for it to work? i have version 11. i got the phillips detection program and ive gone to the phillips site. ive tried that advice but i still cant get it to come up. the compuer shows the mp3 as an external hard drive/storage device rather than an mp3. it'll say drive X when you connect it. you can open it up and it'll show you a blank drive. pasting items on there doesnt help whatsoever. how can i repair it so i can put music, videos, pictures etc? make it work like it used to. she bought in oct 2006.

Lets start from scratch for all you newbies that got a refurbished GOGEAR 6-8 GB.

****PLUG INTO COMPUTER VIA USB****

STEP 1-did windows pick it up? GOOD-------run Phillips Device Manger Icon in lower left corner, update firmware if needed------then repair device.

DARN windows did not pick it up DONT WORRY, while still plugged in PRESS POWER and VOLUME UP at same time until screen abruptly goes black then reboots device. It will be picked up by windows just wait a min then follow STEP 1.

REASON-anything still running in background such as a song will cause the device to not connect and requires a Soft Reboot. (GOGEARS do not quit song play until you literally back out of album or song list or press and hold view will stop song to main menu)

Soft Reboots stop any running apps and resets only simple personalized options and does not affect data or database folders.

Now your device should be connected------if not Soft Reboot. Still nothing maybe your cord is bad. Your unit may still be under RMA Warranty get replacement.

STEP 2-You must use MEDIA PLAYER 10+ -Drag n drop files/folders into the sync window (also add playlists with 'setup sync'). Once you have your batch of pictures and music in left box of 'sync tab' section check your GOGEAR is selected as device in the right dropdown menu....press the SYNC button if so. This will create the special database needed for your device----and if you've CDDB your music, all your album covers will now function. Your pics will show up in there appropriate spots. Actually works quite well once you've mastered it a few times.

Hope this helps all the decieved Phillips users. :)

Try using Windows Media Player (version 11 should be fine) to sync music files to it. Using drag-and-drop to the device folder only sometimes works (and usually doesn't).