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Make sure you have a copy of the pictures on your computer (or somewhere other than the keychain), then let it format. Then put the pictures you want on it back on.
I see you have downloaded the software for the keychain. You didn't mention downloading the drivers. The drivers is what lets the keychain and the computer sync and communicate.
My copy of Photo Viewer came on the provided disk. Run set up to load it (if you do not have a disk go to the key ring manufacturers website). When you use Photo Viewer make sure that your key ring is attached to a USB port prior to starting the programme otherwise it will not load.
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