I had an Olympus 725 which I bought in Dec 06, this xmas I went home to see my family in Ireland (I live in Australia) and stopped in Thailand on the way back, the camera broke when I was snorkeling, 4 days out of Warranty!!!! Same issues as you guys had. When I got back on the 16th Jan I brought it back to the shop, the guy told me my best bet would be to get onto Olympus directly and explain the situation. I did and they told me to send it in. I wrote a letter of complaint and sent it in with the camera (I also had problems with my XD corrupting itself, and I lost a lot of pic's). Yesterday when I came in from work there was note in my letterbox from Australia airmail saying they had tried to deliver a package to me but there was nobody home. Just found out awhile ago it's a new camera, a 795:) so I'm well happy. Will buy an extended warranty aswell tho, just in case. Sooo my advice is to deal directly with Olympus and not with any shops or agents.