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Posted on Jan 08, 2009
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Sears He4 has a code F11

I can't find the manual and my machine keeps shutting off with an F11 code. I clear it and restart and it will go a bit more and then F11 code again. Before I start taking days off of work and wait for the sears repairman (I do have a service contract, but they take 2 weeks or more to get someone to the house) I would like to know if it is something stupid I can do myself, so...what is an F 11 code????

1 Answer

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  • Master 8,197 Answers
  • Posted on Jan 08, 2009
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Here is what the code means.

F/11 Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness


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To Clear F11 Code after a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
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3, Power on
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5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

Thanks for using Fixya.
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