Question about Microsoft Xbox 360 Console

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Reads DVD's but not the game

When I place a game into my 360 it says to insert the game into a 360. Is this because of the laser, if it is, then do I need to replace the drive or should I simply have the console repaired. Finally if there is an easier way will someone please let me know.

Posted by John Craig on


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Call 1-800-4my-xbox and if it's still under your 1-yr warranty they will fix... they send an empty box w prepaid shipping within 2-3 business days & then they will return fully functional within 8-10 business days. It's better to wait & have it fixed the right way w them.

Posted on Jun 30, 2007


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Wont read games only reads dvds

This is going to be a bit long -- but very detailed, so please read it carefully. There are several reasons that an xbox 360 system will have problem reading discs. The error messages also vary from unreadable disk, no message at all but the game skips, "please insert disc in a 360 console" to "open tray." There are a few reasons this may happen:

1.Bad disc. Check the back of your disc for scratches. If it looks good (or plays fine in another console), then the disc is probably fine. Also-- try more than 1 game to be sure.

2. Bad laser. The XBox 360 has a DVD drive very similar to a PC's DVD drive inside. The drive contains a bunch of parts including a few motors and gears and a laser.The laser is the part that actually reads the disc. The reality is...with all the hours and hours of game play, lasers do eventually wear out. The laser isn't very easy to replace, but it is replaceable. You can find any and all XBox 360 lasers at the following website:

3.Bad DVD Drive. Sometimes other components inside of the DVD drive can become bad such as the motor that spins the disk, the motors that open the tray, etc, etc. You can get a new DVD drive to just replace everything,including the laser, in one shot but there is a catch. The XBOX 360's DVD drive is tied to the motherboard using a software lock.The easiest way to overcome this lock is to buy the exact same manufacture DVD drive that is in your system now, remove the circuit board from the old DVD drive (which contains the software key) and transfer the circuit board into the new DVD drive that you purchase. If you do this simple procedure, there is no flashing involved. The following website carries DVD drives and also provides instructions on swapping the circuit board from the old drive into the new one.

XBox 360 parts:

DVD Drive Swap Info:

May 15, 2010 | Microsoft Xbox 360 Pro System Console

1 Answer

Game disk inserted reads "Play DVD"

If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.

You can use the recommended guide to fix this and get back to gaming.

Stop the heat and you will be able to play.

Mar 06, 2010 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 will not read games. When it reads them as dvds and then it goes to a white screen and it saysa: insert into a 360 to play

Ughhh! I had the same problem. I'm sorry to say that you may have ruined the game. Scratches, Food, Other **** gets on them and you fail. It's Ok! Just Call and get support. I'll walk you through steps.

1) Try a different game.

2) Still Not Working? Well then Call the Place You Bought It From.

3) If they give you the **** about contacting Microsoft for support, you may have too.

4) Check with a local Tech First! This will save you some money.

5) If you are still a failure contact Microsoft here
or 1.800.469.9269

6) If it's still not working, you're screwed. Go die you Failure! >:D

Feb 16, 2010 | Microsoft Xbox 360 Console

2 Answers

I place a game in my xbox 360 console and it says "open tray"

your laser went out, you need a new laser. if still under warranty, send it to microsoft. If out of warranty, i think microsoft charges about $110-$120. The laser is only about $25-$30. ONLY the laser needs to be replaced, not the entire dvd tray which then requires you to install firmware or else it won't work. if you install a music cd and it plays...then it's definitely your laser.

Dec 30, 2009 | Microsoft Xbox 360 Console

1 Answer

When I insert a disk it reads and says open tray

Either the laser or the main board inside of the dvd drive is bad. If you dont feel comfortable taking apart the dvd drive then go on Ebay and try to find a replacement. Thats usually a good place to find one at a decent price. If you have some technical experience then get a replacement laser for the drive.

Nov 26, 2009 | Microsoft Xbox 360 Console

1 Answer

Hello my xbox 360 plays games as dvd's it tells me to insert it into a xbox 360 or reads it as a dvd. it happens with all my games i dunno what the problem is

The laser is to weak to read at a high rate ,required
by game data . The remedy is to either to replace
the laser yourself (Not that hard to do) for about
20.00-30.00 .Or have a shop swap it out for 80.00
or so.

That will fix the problem.


Nov 06, 2009 | Microsoft Xbox 360 Console

1 Answer

Reads games as DVD

Does it happen with all your games or just one and which game

Mar 10, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 game reads as DVD

change your laser or replace drive

Feb 14, 2009 | Microsoft Xbox 360 Console

1 Answer

Reads a dvd but not a game disc

Drive or laser needs to be replaced. We can do this for you.
Contact us at [email protected]

Jan 02, 2009 | Microsoft Xbox 360 Console

1 Answer

360 reads one game as a dvd

this problem occurs in certain games, keep inserting the game or take back to the rental company, as it has an error on the disc, especially if you know that other discs are read alright by the 360.

Jul 30, 2007 | Microsoft Xbox 360 Console

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