My hp dv4-1435dx screen is blank.It was on then it froze and then went blank. I have tried to fix it by removing the battery and replacing it a number of times. It comes on when started and plays the...
This could be due to presence of static charges on the notebook or hardware malfunction of the video card or defective LCD display screen of the notebook. To resolve the issue, perform the following steps.
Step 1: Hard Reset
To perform a hard reset, please follow the steps listed below:
1. Unplug the AC adapter from the notebook PC and remove from any port replicator or docking station.
2. Remove the battery from the notebook battery compartment.
3. Press and hold down the power button for about 20 seconds.
4. Insert the battery and plug the AC adapter back into the notebook PC.
5. Press the power button to turn the notebook PC back on.
This will discharge the static charges from the notebook. Now check if the display works fine or not. Incase, if the issue persists, then the video card or LCD screen must have gone bad, and to isolate the same, please connect an external monitor to the notebook and check for the display on it. You can follow the steps below to connect an external monitor to the notebook.
1. Turn off the notebook.
2. Connect the monitor cable from the external monitor to the monitor port on the rear/side of the computer.
3. Connect the monitor to a power source and turn it on.
4. Press the Power button to turn on the computer.
At this time, please follow the instructions mentioned below for switching the display to the external monitor:
The notebook's video card supports three modes. Built-in screen only; external video only; and both on simultaneously (mirrored). If you're not seeing the image on the desired device(s), the notebook's video card is probably in another mode. Press FN + F4 to cycle through the display options: Notebook display, External monitor, both.
If you press FN + F4 once, the external monitor will display & there will be no Notebook LCD display.
If you press FN + F4 twice, the external monitor will display & there will be some shading on the Notebook LCD.
If you press FN + F4 thrice, both Notebook LCD & external monitor will display.
If the issue persists on the external monitor, then this could be due to defective video card on the notebook. However, if the display on the external monitor is fine, then the issue is with the LCD display panel of the notebook. In either cases, the notebook requires a detailed onsite diagnosis by a service technician.
If your notebook is under HP warranty, then contact HP to get the notebook repaired for free of cost.