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You should have received either a "sync" cable or a "USB charging" cable with your phone. Depending on the model phone and the type of computer you have, you can use this cable to connect your phone to your PC and then access the photo.
On your phone, go to the picture message and save the photo to your phone memory card.
Use the USB or Sync cable and connect it to your phone and then your PC. Let the PC recognize the phone and load the software (this may be different for a Mac).
Once the PC recognizes the phone, you can open WINDOWS EXPLORER and then browse to the cell phone and look at the files stored on the memory card.
Photos are typically saved in folders named (DCIM - short for Digital Camera IMages). Look for the photo. When you find it, you can simply right click the file name and COPY it then go to your Desktop and, again, right click an empty space and choose SAVE.
You can connect the phone to your computer with the included USB cable. When connected, follow the onscreen prompts to mount your SD card. This will allow you view the contents of your phone's SD card and transfer the files that you need.
Mobiles are 3GP file formt. You need software drivers that will allow your media player to handle 3GP filetype. Did you get a PC studio disk with the phone? This may be able to help in the tutorial.
Here is a free 3GP/MP4 video player, I think it might help.
I have no solution to this problem as I am having the same problem with my Motorola W375. I do have a question for you people though. What manual are you reading from that says the W375 can connect to your computer for downloading anything? Every W375 manual I have seen says nothing anywhere about this mystical ability you believe exists. Please enlighten me.
I would still like to know if anyone finds a solution to the 'Unable to Charge' message, but please also let me know about this brochure that says you can connect to your PC with no driver. Very interesting.