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Anonymous Posted on May 30, 2007

GPX MW3337 sync problem

I have Windows Media Player 11. When I try to sync the files from the My Music folder to my ew GPS MW3337, the following message appears: "Windows Media Player encountered a problem while synchronizing the file to the device. For additional assistance, click Web Help" Web Help just tells me to restart everything, and that does not help. Any ideas? Thanks

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Mohammad Abumuailek

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  • Posted on May 30, 2007
Mohammad Abumuailek
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1- Check that your MP3 Player's File system is OK, you can do that using the DOS command (chkdsk /f). 2- Re-install your Windows Media Player 11. 3- Don't forget to update your system, too.

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The GPX site has an FAQ section. http://www.gpx.com/store/p/245-MW3337.aspx

In case you have trouble finding the question/answer, here's cut/pasted info::

How do I set up my mp3 player to receive my music files?

Attach a USB cable from a USB port on your computer to the USB input on the bottom of your mp3 player. Make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is the blue button on the right-hand side of your player. Open Windows Media Player on your Windows 98 SE, Windows 2000, Windows XP, or Windows Vista machine.

Make sure you are using either version 9, version 10, or version 11 of Windows Media Player.

  • If you have version 9 and have Windows 98SE as your operating system, you will need to visit the Download Center for updated drivers.
  • If you have version 9 and run Windows XP, we recommend upgrading to version 10.
  • If you are running version 11 of Windows Media Player and run Windows XP or Vista, you will require a firmware upgrade located in Download Center.
If the firmware cannot be upgraded, you may refer to the following link to return your Windows Media Player to version 10 (http://www.gpx.com/Downloads/Rollback_WMP_to_version_10.pdf).

How do I transfer music files into my player?

If you are using Windows Vista with Windows Media Player 11, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.
  1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
  2. In Device Setup - Configure Sync, write a name for your mp3 player.
  3. Click Finish. The window closes and the Sync feature in the Player is displayed.
  4. From the left pane of this Sync feature, you can select from Playlists or Library and you will see the content of these folders in the center pane.
  5. Select the songs or entire albums from the center pane.
  6. Drag these songs or albums into the Sync List, which is the right pane of the Sync feature.
  7. Click the Start Sync button on the Sync List pane.
  8. Repeat steps 4-7 for any other items that you want to copy to your unit.
If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.
  1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
  2. In the Device Setup Wizard, select Manual.
  3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
  4. Select the Library option. On the left pane select Sync List.
  5. From the left pane you can select All Music or My Playlists and you will see the songs located within these folders in the center pane.
  6. Select the songs from the center pane, and drag them to the Sync List.
  7. Click the Start Sync button on the Sync List pane.
  8. Repeat steps 4-7 for any other items that you want to copy to your unit.
If you are using Windows 2000, Windows 98SE, and Windows ME with Windows Media Player 9, you will need to follow these instructions.
Note: You will not be able to transfer purchased/subscribed songs to this unit using Windows Media Player 9. You need Windows XP with Windows Media Player 10 to do so. However, you will be able to download regular MP3/WMA songs.
  1. Start Windows Media Player 9 and then connect your unit to your computer.
  2. Click Copy to CD or Device.
  3. In the Items to Copy pane, in the drop-down list, select the playlist, category, or other collection that you want to copy.
  4. Check the box next to any file you want to transfer to your mp3 player.
  5. In the Items on Device pane, in the drop-down list, click the device to where you want your music files transferred.
  6. Click the Copy button.
  7. Repeat steps 2-5 for any other items that you want to copy to your unit.
What is the difference between the USB and MTP mode?

The USB mode uses a file transfer class called the MSC (Mass Storage Class). This was developed as a way for files to be transferred onto an external drive such as a flash drive or an external hard drive. In this mode, your mp3 player will look and function like an external hard drive in that it will appear in My Computer as a separate drive. This transfer class is not very specific to the transfer of media files so the MTP (Media Transfer Protocol) was introduced. The difference with media files, specifically music files, is that they demand much more management.

Downloading services can require special licensing and a limit on the number of playbacks a music file can have. The acquisition, restoration, updating, and backing up of these licenses as well as compatibility issues with file type and compression ratio within these digital music players demanded a more user-friendly and functional approach to file transfers. For this reason, you will need to have Windows Media Player 10 available on your computer to utilize MTP. Those who have Windows Media Player 9 on their Windows 98 SE, Windows Millennium Edition, and Windows 2000 operating system will need to update using our Download Center. We recommend the use of MTP over MSC (the USB mode on your player) because it is more specific to the transfer of music files. To change this setting, press the blue button on the right side of your player marked M.

Why am I not able to listen to my music files?

Check to see that when you rip a music CD that your music is not copy protected. The RIP function in your Windows Media Player will allow you to convert the music CDs you have purchased into either an MP3 or a WMA format. To adjust the copy protection setting on your ripped music files,

  1. Open the Tools tab at the top of your Windows Media Player.
  2. Select Options and then select the Rip Music tab.
  3. Choose the type of music file as well as the quality with which you would like to save the music. (Your GPX player has the ability to play music files in both the MP3 and WMA format.)
  4. Make sure to use MTP when transferring copy protected WMA files.
Why am I not able to transfer music files into my player?

Check to see that the HOLD button is not turned to the locked position. If so, switch the hold button to OFF. The hold button is located on the bottom of your player. Also, check to see that the files you are attempting to transfer are in either the MP3 or WMA format.

Why is my player skipping tracks or reading an error?


You may be receiving an error message if you are playing a copy protected music file. This may occur when you are loading a music file into your mp3 player that has either been corrupted or it was incompatible to play on your device. Certain mp3 players can sometimes only play downloaded music from certain downloading services. Part of the agreement with some music download services can be that even the music that you have purchased can only be used by a certain number of computers. Another limitation could be the number of times a music file can be transferred to certain authorized devices.

Check with your music download provider about possibly updating or restoring music licenses for purchased MP3s or WMAs. Another source of error might be come from the version of Windows Media Player you are using. If you are using version 9 or an earlier version, you will not be able to transfer purchased songs or songs that are being sampled as part of a subscription. To remedy this, upgrade to Windows Media Player 10.

What if I cannot troubleshoot an error message?

You will need to format your player. Note: Make sure all of your music files are backed up on your computer or other storage device.

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  • Posted on Sep 27, 2007
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What I did was went to my computer, then I right clicked on the GPX Icno. Went to properties clicked it, then went to the tab named tools and clicked on it. Go down to "Error Checking" click on "Check Now", Check the box beside "Scan for and recover bad sectors". After this you should be good to go! BlkNerd...

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