Question about Sony Handycam DCR-HC20 Mini DV Digital Camcorder

No image in the viewfinder or LCD

I've had my camera about 2 years now and this is the first time this has happened. When I go to record new videw the screen is completely dark. I can play back video and that does display on the LCD, but switching to camera mode just shows a black/dark grey screen.It says standby.....and also shows 'quarter sun emlom.

3 more comments
Anonymous Dec 27, 2007

Same symptoms - The problem appeared to be intermittent, but no longer works at all.
Anonymous Jun 18, 2008

Hi every1 - I followed the advice given and followed the link provided, I was able to send the handycam via ups, get it fixed and get it back with no cost to me. Thanks for this wonderful tip. -- SK
Nanou1907 Jun 27, 2008

Got the exact same trouble, I contact Sony via chat but the guy told me that nothing could be done, it bwas a malfunction, but I could send it to Sony services. The charges start at $151.00 .....
eddie22487 Oct 08, 2008

I can't believe I missed this by a week. I'm calling Sony and raising hell, lol.
Elis Chang Dec 12, 2008

I've had my sony handycam DCR-HC20 Mini DV Digital Camcorder for about 4 years now and this is the first time this has happened. When I set the lens cover switch to open, the screen is completely dark and said the lens cover is not open but I did open it already. I can play back video and that does display on the LCD, but switching to camera mode just shows a black/dark grey screen.It says standby.....and also said the lens cover is not open.

6 Answers

hsapiens

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5 Answers

Sony had problems with CCD imagers in their camcorders and digital cameras manufactured in 2004. They will repair your camcorder for $15 shipping/handling through 3/31/2009. See http://esupport.sony.com/perl/news-item.pl?news_id=161&mdl=DCRHC20 for details.

Posted on Feb 17, 2009

Anonymous

Wow, just found this after getting this problem today. I called Sony (Sunday, today) and they informed me that I can get this fixed under the recall that ends TUESDAY. I guess I was lucky it broke when it did and I googled you all.

THANKS!!!

Posted on Sep 28, 2008

Anonymous

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Oh my! My camera has not worked for the last two years. All we see is a graining wood looking image. From this thread, I called Sony and they said due to an recall on the ccd imager they will ship it and fix it for free.
I'm so glad that I found this info and I'm sorry I did not look sooner. I will be shipping the camera in a day and should get it back w/in two weeks. I have a lot of videos to catch up on and my kids are now two years older

thanks much

Posted on Jul 08, 2008

Anonymous

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9 Answers

It is a common problem with them. sony has a recall on ccd imager for this model. call sony and they will fix it for free.

Posted on Jul 25, 2007

Anonymous

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Follow up from my initial post: I looked up a local Sony repair shop from Sony's web page. The repair technician said he would need to take it appart to find out for certain - sure enough it is now 100% fixed, 100% free to me. I had no idea untiul I found this thread. Thanks!

Posted on Apr 24, 2008

Anonymous

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I sent mine to the Sony. They fixed it free works GREAT! They paid shipping both ways. The recall is only effective until 9/30/08. I went to: http://eservice.sony.com Looked up my product, filled out the form, they emailed me a shipping label, I sent out my camera, and had it back within 10 days. Works better than ever.

Posted on Apr 18, 2008

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