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Door lock doesn't release automatically; clothes still very wet
Washer bought for Christmas present to Mom. After 3rd or 4th load door stays locked @ end of cycle. Button "pause" pushed; door opens, but clothes are soaking wet and water standing in drum. This is second washer since Christmas; first one did the exact same thing. Store replaced it thought the problem was in the washer.....
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check to make sure the door is locking when it should. If the door isn't locking or sensing that its locked the washer will not go into high speed spin.
normally, front loading machines have this bypass cables in case this things happens, if there is a small opening at the front to acces the drain filter, open it up then look for a small plastic pc with a ring at the end. this is the pull release cable of the door lock. pull it downwards and the door will be released.
if you do not have the small opening to access the drain filter, you can tilt the machine to its back, ( be carefull, its very heavy) then reach for the plastic ring underneath to pull to release the door lock.
Try unplugging the washer for at 30 minutes to reset the computer, first. If this proves unsuccessful, you can retrieve you clothes by using the manual release. The following link explains how:
Once you retrieve your clothes, try running diagnostics on it. You can envoke the diagnostic sequence by selecting DRAIN/SPIN, NO/SPIN and then pressing any button under OPTIONS 4 times (must be the same button). The display should go to "C00" as the washer begins a sequence of tests that checks the fill functions, door lock, dispenser functions, motor speed, spin and drain. Allow the washer to run through the entire sequence and shut off. If anything is wrong an error code should be generated. Hopefully, all you had was a minor glitch. Let me know how things turn out. I hope this helps you.
Potential reasons for it:
- Door Lock/Switch Assembly Failure - In this case it should be replaced.
- Door Lock unit is broken or removed from the door.
- Look for disconnected wires to the door Lock/Switch unit.
- Door Lock/Switch unit Failure
You should remove machine's top cover and then you will have an access to the door lock unit.
Be aware you should discconect machine's power cable first !!
Good luck!
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