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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
Ok. I'm Mexican and my English is not so well but I have an solution that I'll like to share.
You have to download this file http://www.sandisk.com/Retail/Default.aspx?CatID=1449 and unzip in the Desk of windows . It's name is "pp5022.mi4"
Open the Notepad program and create a file whit name "sansa.fmt". IMPORTANT Dont save it like "sansa.txt" or "sansa.fmt.txt"
(We don't have to put anything in the notepad file, live it blank) and saved in the windows Desk same as "pp5022.mi4" file.
If you don't know where is notepad program go to "star" then "programs" then "accessories" and you'll find it there.
NOW... First step be sure that your sansa is off then put the lock switch in the position orange (Sansa Locked) Then press the Microphone bottom and keep holding, at the same press the menu bottom and keep holding too at the same time. Wait until you are in the Recovery Mode. Then conect your sansa to the computer. And it's gonna appear a new window whit a "version.txt" file. Take the 2 files that you created in the Desk and drag and drop to the sansa. Then unplug your sansa to the pc. Now turn on the sansa but Unlocked before. And I hope that your problem have been gone. Adios