To do a hard reset, you can refer to this PDF file
http://h18000.www1.hp.com/products/quickspecs/12294_na/12294_na.PDF On the second page is the reset button.
It didn't say how to do one, but for other palms you hold down the battery and then press (poke quickly) the reset button. While holding the power, the palm screen should come up, then let go of the power and it should ask you to "erase all data?".
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You must have ActiveSync installed and running on your WinXP PC, for a WM device to be allowed to synchronize its data. Just in case your PC happens to be missing it, you can download it from this location.
Hope it works for you.