Please do a full scan of antivirus and anti malware, if you don't have one you can get free from the internet like Avira and AVG free version. It would also help to make sure all your drivers are updated. You can try using RadarSync software to view all drivers that can be updated from your computer.
PS: After viewing all the available updates, it is very advisable to update them all so you can fully benefit the capabilities of system.
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SOURCE: Dell Xps 15 Laptop Battery Not Charging
If your battery will not charge, you need to run a test on some components on the laptop. The battery, the charger and the laptop itself. Once you detect the faulty conponent then you replace it with a new one.
To test the battery:
1.Power off the laptop,
2.Take out the battery,
3.Insert it in another laptop,
4.Check of it will charge,
If the battery holds a charge there, then it means the problem is not from the battery, but if it does not hold a charge, then it means the battery is defective and need to be replaced with a new one.
To test the charger:
1.Unplug the charger from the present laptop,
2.Connect it to another laptop to see if it will charge.
If it charges the laptop, then it means the charger is alright, and if it does not charge the laptop, then it means the charger is bad and need to be replaced.
To test the laptop:
1.Turn off the laptop,
2.Disconnect your present charger,
3.Remove your present battery pack,
4.Insert a well tested battery into the laptop,
5.Connect a well tested charger to the laptop.
If it powers on, then it and charges, then it means the laptop is working fine, but if it does not charge, then it means the connection port of the laptop is bad.Hope this information was helpful.
Dell XPS 15 AC Adapter Charger
Instructions
Click the "Start" button, open the "Control Panel"
and then type "firewall" into the search box in the Control Panel.
Click on the "Windows Firewall" result in the search.
Click on the "Turn Windows Firewall on or off" link.
Click on the "Turn on Windows firewall" options.
Click the "OK" button to turn on the firewal
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