I bought this GE 900 mhz model 26938 with dual handset and the 2nd handset doesn't work. Handset one is plugged into the phone jack and it works fine. The second handset is plugged directly into the electrical outlet and it has never worked. When trying to operate the phone, the message window says "unavailable". It has been plugged in the electrical outlet for one month.
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Re: 2nd handset doesn't work
I think your problem might be that the second handset is not registered with the base station. Take the second phone out of it's cradle and place it in the base station (where the first phone is), and leave it there for 20 seconds. Place it back in it's own cradle, and it should start working. Hope this helps! Hal
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First, does the base have power? Is the handset fully charged and recognized by the primary base station (for a multi-handset system)? Is the base station plugged in to a working phone line (I like to use an old corded phone for checking this - listen for dial tone first)? Is the phone cord to the base bad (try a different cord)? Does your phone work with the base plugged into another phone jack? If you can, check if the incoming phone wiring is working (there should be a box where the utility comes in that can be opened - plug in a test phone into the test jack there).
A bad jack is indoor wiring and you will be responsible for fixing it. (Depending on the faceplate, these are either multiple wires to screws or a terminal block. The screw type can be overtightened and break one wire.) If it is a problem at the utility box, your phone company should do the service.
I hope this helps.
Cindy Wells (I've lost phone service at the box on one line of a multi-line home for unknown reasons and lost all lines due to a bad backhoe operator. Both were fixed asap by the company. A third outage only affected the dsl and was lightning strike related - damaged a noise/interference block.)
Sounds like you may have a problem with the one handset. Check to see if there is a volume control that you can turn up louder. It may only work while you have the phone in the talk mode. If that doesn't solve the problem then it sounds like the handset is bad. You may also want to plug a headset into the bad phone to see if it will work that way. Providing of course that the handset has a jack to accept a headset. Good luck.
Another user (thank yoiu but I'm sorry I forgot his/her name) had the answer. It was ihe instructions but I missed it. Needed to set the 2nd handset into the main base for 20 seconds so that it could align itself.
It sounds like you have a defective handset cord or handset. First, at your phone, switch your handset with another phones handset that you know for sure works. From your phone make a test call. If the caller can now hear you, the original handset from your phone is defective. If the caller still can not hear you, switch your handset cord with another handset cord from another phone that you know works. From your phone make another test call. If the caller can hear you, then your original handset cord is defective. You can purchase another handset cord from your local office supply store. Your phone uses a standard handset cord. It may be difficult to match the original color of your handset cord. Be sure to take your defective handset cord with you, so you can try to match the color. If the caller still does not hear you. Put your original handset and original handset cord back on your phone. Then plug your phone in to another wall jack, that you know works with another phone. The other phone needs to be an identical phone to yours (same number of buttons and same model number. The model number can be found under the phone). Wait approximately 90 seconds, sometimes longer, after you plug your phone into the other wall jack. Now, make another test call from your phone. If the caller can now hear you from your phone with it plugged into another working jack, then you have a defective station port or jack where your phone was originally plugged in at. If the caller still can not hear then you have a defective phone.
VERY IMPORTANT: BOTH HANDSETS MUST BE REGISTERED TO THE
MAIN BASE BEFORE USE. After the 2nd handset has charged for 16
hours, place it on the main base station for 20 seconds, it will then
automatically register and verify its security code.