HP Officejet J5780 All-In-One InkJet Printer Logo
Posted on Jan 06, 2009
Answered by a Fixya Expert

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I am having problems when printing out a copy from my computer.

The print on the copy is not clear. It is smeared and shadowed. What is wrong and what should I do?

1 Answer

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  • Posted on Jan 06, 2009
Anonymous
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Joined: Sep 30, 2008
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If run your figure across the print, does the print smear?
if os, yu need a new heater element, if no check the roller for dirt and print smear.

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Hp color laserjet 4700 printing with shadows

If your HP Color LaserJet 4700 is printing with shadows, it could be caused by a few different issues. Here are a few potential causes:
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  2. Toner Smears: The toner smears on the drum or the fuser can cause shadows to appear on the printouts. Clean the drum and fuser with a lint-free cloth and check if the problem persists.
  3. Fuser Unit: The fuser unit could be malfunctioning and may need to be replaced.
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It is important to diagnose the specific cause of the problem before attempting to fix it. If you are not comfortable with troubleshooting the problem, it is best to contact HP support or a qualified technician for assistance.
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Top of the page prints fine. From the middle down it prints but also has a shadow or smear of what was printed higher up on the document.

there is a problem in fuser assembly where your prints actually fuses it needs to be cleaned or may need some parts to change
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Problems printing. My print copies have cyan tone printed down the right side of each sheet. It look like the toner was actually smeared on the page and then baked on.

The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).
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All letters are smeared. print not clear. shadowing affect.

try doing a drum refresh... if its a copier or ... if its a printer then replace drum and fuser... fuser is yellow or orange rollers in the back...

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

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Copy is not clear

Hi
The first thing you must check is the small scanner glass,this is the narrow glass that the machine is using when you use the dockfeeder,clean that glass and make sure there is no back dots on the glass.Even a small dot can cause lines on your page.But this lines will only be sen if you using the docfeeder.
The second probem can be the drum cartridge that is faulty.With this problem all your copies and printed pages will have lines.
If your drum is ok,the next thing that goes wrong is the fixing assy.
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Looks like a problem with the laser unit or the drum unit or both, which may have to be replace. The website is correct. Best call for service.
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Sounds as though one of the drum cleaning blades is failing.

When you see the double image shadow, is it any particular color? If so, that's the drum unit that is failing.
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On a Dell3100cn changing the paper setting to covers2 helps.

Here is how I understand the problem:

The heating element does not always get hot enough and the toner gets smeared before is is fixed (in the photographic sense). Changing the paper type to covers2 increase the temp of the heating element eliminating the smearing.
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