Bosch DKE 997E wall cooker hood doesn't work properly

EN Control buttons separating from control mounting bracket. Affected Countries CA, US Affected Appliances HPCN36NS/01, HPCB36NS/01, HPCN48NS/01, HPCB48NS/01 Fault description / Customers complaint / Diagnostic Codes Diagnostic Codes (DC) The following table contains the diagnostic codes, which most commonly occur in connection with the mentioned fault description. Depending on the actual information from the customer, other diagnostic codes are possible. DC Fault description of the customer 160100X45000 Mechanical damage / Holder Root cause On some Thermador Professional hoods with FD 9407 to 9611, the control buttons may separate from the control mounting bracket due to insufficient adhesive between the control mounting bracket and the inside of the hood canopy. Solution Beginning with FD 9612, wider tape was implemented in production. For units built prior to that time, service kit 12022532 is available. The new repair kit includes the control-mounting bracket with wider tape affixed to it, and four screws. The tape will provide more surface coverage to improve the support of the mounting bracket.