Epson Perfection 4870 PRO Flatbed Scanner Logo

Question about Epson Perfection 4870 PRO Flatbed Scanner

3 Answers

Scanner not scanning

I have an Epson 4870 scanner. It will not scan and makes a clicking noise when it attempts to scan and a red blinking light comes on. It was working perfectly last week but now it seems jammed or something. Can you help me fix it?

Posted by Marjorie McGarva on

  • Marjorie McGarva May 28, 2007

    I cannot thank you enough skymac...the lock was on inside the scanner, which I did not even notice was a problem. You are the best! I am so relieved not to have to return it to the vendor to be embarrassed over something I should have looked for. Again, many thanks. I hope I don't have to use you again, but if I do, I hope I remember that YOU are the one who hit the nail on the head...

    Marjorie

  • Marjorie McGarva May 28, 2007

    You obviously don't know that much about scanners. The lid was locked; something I did not notice. However, thank you for attempting to help me through this problem.

    Marjorie

×

Ad

3 Answers

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

Your 'transportation locks' may have been engaged. (Check lower-left-hand-corner of the inside the scanner cover and the left-back side) See the manual: http://files.support.epson.com/htmldocs/pr48ph/pr48phrf/maint_3.htm

Posted on May 27, 2007

Ad

Anonymous

This solution was very useful. I had the same noise as described but the position of the tranportation lock was in the corrrect position. However I put it in the locked position and then back to the unlocked position and Bingo! the scanner started working again. So thank you very much for directing me to the possible problem. The transportation lock must have shifted slightly to cause the problem.
Regards Mike

Posted on Mar 08, 2008

Ad

Anonymous

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers

I guess there is nothing to fix maggi- unless these is a repair shop near by or a friend to take it to bits - but be warned I reckon you are into the next one.

Posted on May 27, 2007

  • Anonymous May 28, 2007

    OOOh dear and it was only the other day we were
    asked the same question about a Canon
    Anh here I said - check the transportation locks
    Just goes to show you need three heads with this computing lark.

×

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

When I try to scan one 4x5 positive sheet film it gives me 6 thumbnail pieces rather then one image?

Open Epson Scan and select Professional Mode. Turn off the Auto Thumbnail option which if it is not on the main page then check the small drop down menus next to the Scan/Preview options. Once that is off do a preview and the in the preview window manually draw a marquee around the area you need.
0helpful
1answer

Hi, and thanks for your help. sad little noises on start up

Hello b3toed - sorry you're having problems; let's see what can be done.
First, there is a transportation lock on the scanner. (If you have a manual, it will tell you more about this.) Make sure it is unlocked.
Second, test the connection between the scanner and your computer -- make sure it's snug (well connected).
Third, if you were scanning a transparency just before this happened, make sure you've removed the reflective document mat.

After checking these things, turn it off - pause - then turn it back on. Best wishes for good results! -- ambssdor --
4helpful
2answers

WANT TO DOWNLOAD A USER MANUAL FOR THE EPSON V500 SCANNER

Epson Perfection V500 installed. My computer recognizes it and diagnostic note says all okay. B ut when I turn on the power of the scanner, the grren light comes on in the front for about 15-20 seconds and then the scanner makes a loud grating noise and the green light turns orange and keeps flashing. No scan is attempted. TGhe noise sounds like something that should be moving can get started -- but nothing moves when you look at it. Should I take it back where I bought it?
9helpful
2answers

Red light flashing on power button after attempting a scan, making a funny jerky sound like a jammed mechanism

Found online epson manual, found that lock tab on the back of the scanner had been bumped across to "lock" position.
0helpful
1answer

Grinding noise

The most common problem is that the pulley breaks, you might be able to see it through the glass. looks where the belt goes, and see if the pulley is broken.

also, some people forget to unlock the locking mechanism when the unit gets moved, the locking switch is on the side.
1helpful
1answer

Document Type "Film" greyed out

Close Epson Scan, unplug the TPU, plug it in, turn off the scanner, turn it on, reopen Epson Scan.
0helpful
2answers

EPSON 350 scans 1/2 photo, makes loud clicking noise.

The chassis bends very easily on this model and the problem can be caused by scanner not being on a level base supported by all its feet.
0helpful
3answers

SCAN STOPS MIDWAY

Are you getting an error/ red light on the scanner button when its on? when scanning from Paint ( File, then from scanners and cameras) does it freeze as well? or only when using epson scan? make sure cable is directly connected from the scanner to your computer, no hubs or anything.. keep me posted.

Have a nice day!!
0helpful
1answer

Scanner won't scan full frame med format neg 2.25"x2.25"

ll you do is click on the arrow next to preview, and select normal instead of thumbnails. It took me a while to figure that out as well. Also, you will want to scan the film rightside up (opposite of what they say) and flip it in photoshop. When you scan it they way they say, the film touches the scanning bed, creating rings in your photos.
0helpful
1answer

4870 Photo Pro

Hi FYI, A lamp Circuit board and assembly would cost around 80% of the total cost of a brand new printer. Plus labor costs.
Not finding what you are looking for?

1,155 views

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Ekse

Level 3 Expert

13435 Answers

Cindy Wells

Level 3 Expert

6478 Answers

Randy Prevost
Randy Prevost

Level 3 Expert

894 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...