In looking for the pinhole, which I never found, I noticed that the lens housing was misaligned - there was more space on the top where it meets the camera body than at the bottom. Apparently my daughter had knocked the housing when she was using it (and of course didn't tell me) and it got stuck. A gentle rocking pushed the lens housing back and voila! no more zoom problems. Thanks for the help. I can't afford to put the camera in the shop!
Look for a tiny pinhole and insert a pin while powered up to reset...if this does not work, if you get to the point to see any electric motor, then apply a battery powered set of jumper wires to the motor to manually run the zoom back and forth. start with one battery (1.5 volts) only!
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Thanks for the advice but no pinhole on my camera unfortunately. Also, I still have power to run the zoom but the gears have become misaligned and so it won't move. Thanks again!
The mechanism for moving the lens out when the camera is turned on seems to be jammed.
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