We have several CD's downloaded in Windows Media Player that we have previously downloaded on other MP3 players and had no problem with. Our youngest son got this for Christmas and we went to download the same CD's for him and it pops up file not formatted. This
has been a very big dissapointment for our son who now believes that
Santa gives stuff that is defective. We have unfortunately thrown away the box and can not return it which is what I would like to do. We tried calling your tech support people to see if they could help and we got some smart alec who was of no use to us.
Here's what you want to do. Use Windows Media Player to re-Rip the CD's in Mp3 format. Go to Windows Media Player 11 --> Rip --> Rip Options --> Format --> Mp3 (you can get to Rip options by moving the mouse over the Rip tab, and a small black arrow will appear - click on the arrow).
Once the songs are in true mp3 format, you can then use the Sync tab in Windows Media Player to transfer the songs.
Unfortunately, many of the newer Philips players do not recognize DRM-encryption, which is why the songs would have worked in one player and not this one.
-Tha Mp3 Doctor
For your CD collection, you need to convert your CDs to
mp3 music files onto your computer or download them from the Internet and then
copy them to your MP3 player.
You can do this using Windows Media player and Rip the CDs - Media Player will
create a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format
:-
http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
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this sucks
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