My dyson head/brushbar will not lie flat while vacuuming?

http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/check-the-brushbar-video

I would disassemble the hinge section and see what is causing the problem. Sounds like something has either broke or gotten caught in the hinge mechanism.

Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC24.

Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it becomes tangled in a rug fringe, etc. This is simple to reset: please follow the steps shown in our online guide:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

Hopefully this should resolve your issue. However, if you're still having issues, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON. One of our experts will be happy to run through some simple troubleshooting checks over the phone with you.

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having a problem with your DC24. Resetting it is simple: after checking the brushbar is free of threads, hair and other obstructions, turn the cleaner to face you. You'll find the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil or something similar to push it in until you hear an audible 'click'.

For more detailed information on how to clean the brushbar and check the cleaner head for blockages, you may find it helpful to visit www.dyson.com and click on 'Support':

http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS

If you find you're unable to get the brushbar started again after cleaning and resetting it, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

For your beater brush to spin, you have to meet two conditions:
1) the vacuum cleaner has to be reclined (put your foot on the front and pull back on the handle).
2) The clutch actuator (the dial where you switch between BEAR FLOORS and CARPETS needs to be set to CARPETS).

If the brushbar/beater bar still doesn't spin after that, call the Dyson helpline, they will assist you. If you are saying that the brushbar isn't spinning because it is not picking up any dirt, you may have a loose internal hose, a blockage in the machine or the bristles on the brushbar are worn. Call the Dyson helpline for assistance.

The beater bar will turn itself off if something became lodged in the brushbar area - it turns itself off so that it doesn't cause any further damage. If this is the case, recline the machine, turn it on and press the gray button next to the red power button. This is the brushbar's ON/OFF switch. If that doesn't solve the problem, call the Dyson helpline for further assistance.

hi,
make sure the belt isnt tangled and the brush bar has to be seated into foot plate correctly before soleplate will fit,check the ends of the brush bar and you will either have 2 x little brush stumps on the ends and in which case there will be slots in the footplate so that the brush sits in correctly or you will have a brushbar that has small grooves on the ends and to which sits in footplate.simply turn brushbar by hand until brushbar sits into foot plate correctly then attach soleplate by putting front end in 1st then lock it. if photos are required for furtehr help please email me at [email protected]
regards
daz