Question about Kodak EasyShare SV811 (8858946) Digital Picture Frame

The EasyShare SV811 will not start up

I set up and added pictures to my new EasyShare SV811 yesterday without problem. Today I turned it on and its dead. Other than a soft click a few seconds after I turn on the switch, nothing happens. Power adapter is connected and appears to be working.

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47 Answers

Please try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

Posted on Jan 04, 2010

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