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you have the play mode set to "intro",
how to solve this;
1) start playing a song.
2)Press the "Mode" button quickly, don't hold it down, just press it quick.
3)Select Play Mode by pressing the Mode button
4)Select "N" normal
Best Solution!!! I called tech support (866-823-1671 - very nice/helpful) because my daughter's was doing the same thing. I was told to let the song start to play, press the M button during the song, choose 'Repeat' which will bring up a list of options and then choose 'Normal'. It worked.
I HAD A VISUAL LAND MP3 PLAYER. ONLY PLAYED FIRST 10 SECONDS OF SONG. IT IS SET TO INTRO. WHILE THE SONG IS PLAYING PUSH THE BUTTONS AND YOU WILL SEE THE OPTIONS COME UP. SONG HAS TO BE PLAYING. CHANGE FROM INTRO.
you should check the settings on the mp3 player. I remember that many mp3 players have a setting called play the first 10 seconds of every music. Anyway check the similar setting on your mp3. Goodluck!