My player is having trouble connecting to my computer (PC). It works fine when it is not plugged in, but if I try to connect it through the usb cable - in order to transfer files it freezes up - and sometimes freezes my computer as well. When I plug it in, the computer instantly recognizes it - and if I click "explore folders" it will open the iriver T10 folder and inside that is a folder called "Fat 16 system" I don't remember that folder being there before I had this problem. It is the only folder in the T10 folder - if you click on that the computer searches forever and never finds anything inside it. The whole time the iriver screen reads the normal "USB Connect" as if it were working fine. (I have tried it on two different computers and the same thing happened on both so I know it is the player and not the computer) I love this player - is there anything I can do to get it to work again? would deleting the Fat 16 system folder work or would that make it unusable? Should I reformat? I do have some recording on the player I would rather no loose but I can't really do anything when them at this point.
Try to re-format it. on player go to settings, then advanced then format. select format, say yes and it should reboot. if that doesn't work you need to upgrade the firmware. got to iriveramerica.com, support, ultra portabale support and download firmware updater software. Not a bad idea to upgrade firmware in either case. Your music will be lost when you format but you can simply re-load it from your music manager on your PC.
Posted on Jul 29, 2007
Well ya know...... all I can do is offer suggestions. If it doesn't work you don't need to label my suggestion as inappropriate. I'm not under any obligation to help you other than that I'm a nice guy...........
Here's another suggestion tho. Might work, might not.
With player NOT connected to computer..........
Right click on my computer. properties. device manager. look in the list for hard drives and or devices for the T10. Might be under USB or mass storage listing. If you find it, right click and select remove this device.
Once this is done, reboot computer, then connect player and see if it's recognized.
Another possibility.... if you can right click on the FAT16 folder then you should be able to format it. That might also sove the problem.
Good luck.
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First you check what kind of rollup you have installed on your computer. If the roll up is for the window media player 11 which roll up 2, delete it on control panel. >control panel>add or remove>find the file and delete it. After this you reboot the computer. After the reboot, you connect the player. Now it is able to be accessed with no difficulties. After this install new firmware
Posted on Apr 21, 2008
Ok! I got it. Mine was freezing too when doing the firmware update, kept saying it could not copy files over. I then disconnected it, went to Menu/Settings/FW Upgrade. It asked if I wanted to upgrade and I hit yes. It did its thing. Not knowing if it upgraded anything I performed the Firmware update program again, I couldnt believe it when it said the it was updated with latest update did I want to reinstall. Canceled out of the firmware update and started up my Windows media player (I have version 11) and it worked! Created playlists-synced-erased and copied other playlists. Hope this helps
Posted on Feb 02, 2008
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i have the exact same problem and this solution doesnt help at all. on the iriver offical website it says he and i should have 2 folders (Data and Media) not the fat16 system
I am also having the same problem. My T10 used to work fine with other pcs, but once I tried with a new laptop I got the FAT16 folder as well. Cant format it and when I try to update the firmware with the updater from the iriver site, the device freezes on 'transferring data' and will not complete the update. I am still trying, please help if possible.
I have the same problem. Everyone (including iRiver support) keeps re-explaining how it SHOULD work. Well folks, it is not working like it SHOULD.
The one guy who said that something worked for him was actually having a different problem. I have also tried his suggestion about the firmware upgrade option in settings, but I get a "file error" that there has been no firmware added to the device... which is obvious, because the whole point is that windows can't seem to access the device as a valid file system, and iRiver's firmware update software can't recognize the player, either.
SAME HERE.
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