My player is having trouble connecting to my computer (PC). It works fine when it is not plugged in, but if I try to connect it through the usb cable - in order to transfer files it freezes up - and sometimes freezes my computer as well.
When I plug it in, the computer instantly recognizes it - and if I click "explore folders" it will open the iriver T10 folder and inside that is a folder called "Fat 16 system" I don't remember that folder being there before I had this problem. It is the only folder in the T10 folder - if you click on that the computer searches forever and never finds anything inside it. The whole time the iriver screen reads the normal "USB Connect" as if it were working fine.
(I have tried it on two different computers and the same thing happened on both so I know it is the player and not the computer)
I love this player - is there anything I can do to get it to work again? would deleting the Fat 16 system folder work or would that make it unusable? Should I reformat? I do have some recording on the player I would rather no loose but I can't really do anything when them at this point.
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Re: iRiver T10 512 MB USB Freeze
Try to re-format it.
on player go to settings, then advanced then format. select format, say yes and it should reboot.
if that doesn't work you need to upgrade the firmware. got to iriveramerica.com, support, ultra portabale support and download firmware updater software. Not a bad idea to upgrade firmware in either case.
Your music will be lost when you format but you can simply re-load it from your music manager on your PC.
First you check what kind of rollup you have installed on your computer. If the roll up is for the window media player 11 which roll up 2, delete it on control panel. >control panel>add or remove>find the file and delete it. After this you reboot the computer. After the reboot, you connect the player. Now it is able to be accessed with no difficulties. After this install new firmware
Ok! I got it. Mine was freezing too when doing the firmware update, kept saying it could not copy files over. I then disconnected it, went to Menu/Settings/FW Upgrade. It asked if I wanted to upgrade and I hit yes. It did its thing. Not knowing if it upgraded anything I performed the Firmware update program again, I couldnt believe it when it said the it was updated with latest update did I want to reinstall. Canceled out of the firmware update and started up my Windows media player (I have version 11) and it worked! Created playlists-synced-erased and copied other playlists. Hope this helps
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umm.. this is what i did to solve this problem. i hooked it in the back usb port then put the iriver disk in then went to start control panel printers and other hardware the on the left side add hardware the i found it on the list and instaled after that you have to use windows meda player to add music and it works just fine .
For me, having upgraded Windows Media Player to version 11 caused the problem you are experiencing. Find a computer with Windows Media Player Version 10, then use iRiver's firmware update tool to install new firmware (version 1.77), then your T10 will work fine even with Media Player Version 11.
My screen also froze in the music menu, but when I connected to the PC, it was recognised and I could get into the files. Try resetting it by sticking a paper clip in the reset hole if you've not done it already. Mine's working fine so far....
download the updater. unzip the file and run the installation program. after you have install the iriver firmware updater, run the program. it will automatically detect what you need. follow the instructions. if the updater stops at 50% don't worry. wait bout a min or 2 then unplug your T30 and it will update by itself
Somehow the driver went missing. Click on "My Computer" and then click "view system information," then "hardware," then "device manager," then click on iRiver (it'll be there even without the driver) and then it will give you a yes/no option to look for driver software. Obviously, click "yes" but notice that you are also cued to put in a CD "if you have one." I still had the CD. It will search both the CD and online for a driver, but the computer found the driver software on the CD. Make sure you only put the CD in when cued to do so. If you don't have the CD, then contact iRiver about getting a driver download or having them send you a copy of the CD.
If you haven't already I would try an emergency connect.
-First perform a standard reset as you did before (press rear button for 20GB or disconnect & reconnect the battery for the 5/6GB versions).
-Leave the unit turned off, but connect it to your computer's USB port.
-Hold down the "o" button and then press the power button for a second to power on the device.
-Do not release the "o" button until you see a message such as "emergency connect" or "mass storage" on the player screen. I beleive the message has changed with firmware versions, but it should be something similar.
-If this works it should be detected by your computer as an external drive. You should have access to the files.
-I would remove all music files from the device and then use the iriver plus software to restore system files.
-If you manage to get to this point I would install the newest firmware available for your model of H10, found at the iriver site. The newest firmware adds a lot of functionality, speeds up player response significantly, and fixes many bugs as well.