Stuck (again) on Refresh Database)

1. the Backup and Restore window, click Advanced.
2. In the Device Databases list, select the Messages database, then click Clear.
3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
4. Click Refresh to update the messages database on the BlackBerry smartphone.
5. From the File menu, click Open.
6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
8. A warning message appears. Click OK to continue. The messages database is restored to the BlackBerry smartphone.
9. Click Back.
10. Click main menu to return to the main menu of the BlackBerry Desktop Manager.

take care

freezing at refresh database means there is a wrongly formatted or corrupt file tht you are attempting to put on your mp3 player. to fix this you simply delete whatever corrupted file it is. i, personally, had to go to settings on the mp3 player and at the bottom of the list is "format", i had to format which deletes all ur songs but fixes freezing problem. u only have to do this if you dont know what song is freezing it. if you do know, then you can go into your mp3 file folder under my computer( removable E:) and delete the song from there or you can delete it from your mp3 player via windows media player. to be ensure tht it never happens again you should just put each song on 1 at a time, disconnecting it after every 1, if it freezes again you know what song it is and you can simply delete it. i know this seems like it would take 4ever, but having to go back through and reformat every sinmgle time this happens would take even longer, so just stick with it. hope this helps

Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:

1. Connect the BlackBerry smartphone to the computer.
2. Open BlackBerry® Desktop Manager and click Backup and Restore.
3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
4. Click Save. The backup process completes.

Clear the BlackBerry smartphone Messages database by completing the following steps:

1. In the Backup and Restore window, click Advanced.
2. In the Device Databases list, select the Messages database, then click Clear.
3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
4. Click Refresh to update the BlackBerry smartphone Messages database.
5. From the File menu, click Open.
6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
9. Click Back.
10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.

Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:

1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
2. From the Options menu, click Security Options.
3. Click General Settings.
4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
   
5. Restore the data to the BlackBerry smartphone.
6. Delete the messages again.

Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:

1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
2. Complete a security wipe on the BlackBerry smartphone.
3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
4. Complete the enterprise activation process.
5. Clear the Messages database using BlackBerry Desktop Manager.

Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

I had the same problem after a previous bad installation of Nero.
I solved it by completely removing that installation.
Check that these folders are deleted:
\program files\Ahead\Nero
and more important:
\program files\common files\Nero

Then clean your registry and re-install

put the player in recovery mode by placing the hold slide button at the top of the player so that the red showes, held down the record button while turning on the player. upon connecting the USB cable the unit will go into the recover mode. Go to my computer and look for the drive which states "16MB Format" and copy the firmware files into it. Disconecting the cable after the files are copied will cause the player to reload the firmware. The player will restart and then shut off because of the Hold button position. Slide the Hold button back into normal mode and push the menu button to restart. The unit will power up and display the language settings. I went to the settings menu and changed the player USB setting to USC. I then placed the player in recovery mode again and went to the MY Computer again and set window to show hidden files. This allowes windows to see the database drive. I then ran chkdsk on the database drive which found a lot of crossed linked files. This then allowed me to delete all the files in the database. Upon comming out of the recovery mode the unit restarted normaly.
You can get the firmware at this site. http://mp3support.sandisk.com/firmware/e200/e200v101.02.18a.zip

When you have many thousand files, it will happen rarely... You try formatting and then copy files back and try again. And also avoid unsupported files.

'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Hi tt, First, I would delete all the files in your Sansa>Music folder - you may have a corrupt or un-recognizable file that is stalling your "refresh". Check and see if your player refreshes correctly - if it does, update the firmware (see below). If this doesn't stop the problem, you may have to format your player - Windows Explorer>right click on Sansa Player>Format>make sure it is FAT32 and unclick "quick format">Start. You will lose all files that you have not backed up - but your player should start up correctly. Then, make sure that you have the latest firmware update - here is the place to get the updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 - instructions are on the site. After the update, add the files again and see if the unit refreshes - if it does not - it's probably a bad file. The only thing you can do is to add the files singly (or in small batches) until you find the problem file - I hope that you do not need to go this far! Sandisk has fixed most of the software problems that folks encountered in the last six months - IF you keep you keep up with the firmware upgrades. BTW - I have had my Sansa e250 for two months and have had zero problems - I LOVE it! Hope this helps, Steve

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!