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Question about Maytag Neptune MAH5500B Front Load Washer

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Neptune washer makes horrible noise - now won't drain

Had some intermittent problems with it draining then it seemed to fix itself but the noise was getting louder and louder! - Like a jet plane taking off! Today I put some heavy stuff it and it refuses to drain completely - I tried it on all cycles. I even took some of the blankets out to see if it would help but it didn't. Hope you have an idea - this machine has been a real pain. Thanks

Posted by Gray Arthur on

  • Gray Arthur May 25, 2007

    thanks- it makes the noise when it is spinning and now it seems it is not spinning fast enough to drain - It seems like a formidable and expensive job - I wonder if I shouldn't give up on this machine - by the way, did anyone ever get a settlement from Maytag for this horrible machine?



1 Answer

Jeff Rockwell

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Does the washer make noise while the drum is spinning? Or, is making noise when the drain pump comes on? If the drum is spinning and making a lot of noise the rear bearings are usually bad. They cannot be removed from the drum, however. The entire outer tub shell has to be replaced, because the bearings are molded into the plastic. If it's only making noise when the drain pump comes on during the drain cycle, your drain pump may be obstructed in some way, or the pump itself could be bad. Getting inside the machine to check either component is not easy, because the door has to be removed, along with the front panel, rubber door seal, and top of the machine. Sorry, this may not be an easy fix for you. But, I hope I can lead you in the right direction. Let me know if you need further guidance.

Posted on May 25, 2007

  • Jeff Rockwell
    Jeff Rockwell May 25, 2007

    I don't know about a settlement, but I do know that replacing the rear bearing (which requires replacement of the outer tub shell) can run over $500 to repair. The parts to replace are somewhat expensive and the labor (if someone qualified does it) can be expensive too. Sorry...wished I could have given you some advice that would have fixed something for you. If you had a warranty or something on the machine it sure would help at this point.



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