Neptune washer makes horrible noise - now won't drain

see this causes and fix it. God bless you
Belt, Water Pump If the washer won't drain the pump belt might have broken or might have worn out. Check the belt and replace if it shows signs of excessive wear.

Drain Pump If the washer won't drain water the drain pump might be defective. It's also common for a small sock or other article of clothing to get caught in the drain pump or in the drain hose. Check both for an obstruction before replacing the pump.

Clogged Pump or Hose If the washer won't drain there might be a clogged pump or hose. It's common for small socks or other small clothing items to get into the water drain system and clog the hose leading to the pump or the pump itself. Remove the hoses from the pump in order to remove the article of clothing. Keep in mind that any water in the washer will pour out of the hoses when removed.

Drive Belt If the washer won't drain, should check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't drain properly, if at all.

Lid Switch Assembly If the washer won't drain the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer won't drain the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Drain Hose If the washer won't drain water check the drain hose. Be sure the hose did not get kinked behind the washer. Also, remove the hose from the pump and check it for obstructions.

Coin Trap If the washer won't drain the coin trap may be clogged. This washer is equipped with a device near the water pump called a coin trap. The purpose of this device is to trap any foreign materials that make their way down the drain. Normally, the coin trap can be accessed through an access panel. It is designed with the homeowner in mind and is normally easy to clean out.

sound as though the drain pump has something hitting the impeller making the clicking noise,and the filter basket next to the pump is blocked by debris and not letting it drain

you have a clog somewhere
Front Load Washer Repair Not Draining or Spinning How to Unclog the Drain...

Hi

It seems that something is clogged in the drain pump assembly and you have to clean it to solve this issue. After cleaning if the issue returns then test the door lock assembly, if bad it should be replaced. Hope this helps...please post back for further assistance.

Daniel

The problem maybe the pressure switch if you have a multimeter check for any electrical issues if there is no reading your pressure switch needs to be replaced

Had the nd error and smelled like burning wires. Read a review here and removed drain pump and a piece of plastic stuck in the impeller. Removed,inspected and reinstalled. Worked perfect! Thanks
We were heading out next day to buy new washer and dryer at $2000! Yikes!

It is a drain problem.

Either there is debris inside drain pump hose, or the pump itself is faulty.


The problem is fixed accessing the drain pump hose to check for a blockage.

the pump is accessed removing a panel, usually at the front side of the machine.
Steps are explained on user manual.

Keep a container ready to collect water when you undo pump hose.

Parts and diagrams available here.

drain is not clear enough you DO NOT want your new washing machine to be constipated.lol... It has to drain the water out at its speed or you will develop other problems if you try to restrict it..

Changing the belt should help.

if you use liquid detergent for a long period this will cause a nasty smell and it leaves a horrid slime in pipework etc. if so, put on a boil wash and change to powder.
also, make sure there is a water barrier between the washer drain pipe and your house drains