I bought my GE wireless (#97990 rev.4) mouse last December. The first thing I noticed was, the amount of batteries I had to replace. If I did not put the button on the bottom "OFF",(every time I stopped using my mouse)the batteries would last 4 days.
If I made sure that the buttom was off, they would only last 10 days.
I e-mailed GE with the problem and they told me there must be a problem with the mouse I bought. They sent me out a new mouse (but they never asked me to send the old one back)at no charge (and that encluded the S/H as well). I put in the batteries they sent to me with the mouse and they lasted 4 days. I put in another new set of batteries and they only lasted 10 days. I started to mark the date on the new batteries, so I could keep tract of how long they lasted.
Now I don't know if I should contact them again or wait for the new batteries to stop working.
Does anyone have an answer to this problem?
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Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press
the mouse. This should be done whenever you change batteries or
Hope this helps you. Bud
Could be signal interference or overloaded usb port. Move receiver around to get a more direct signal, and notice any other devices in use like phones. Use alone without other usb devices plugged in and/or buy usb hub with power adapter. DO NOT buy passive usb hub with no additional power.
You need to plug in the USB reciever load windows till desktop appears, hold down the reciever button until it flashs then quickly turn over mouse and press connect button in. and you should see the reciever flicker,
and it should start working.
if it dont try swapping the batterys as they dont last long...and repeating the same process
Hope this helps
From the Jasco website, some other options to try:
Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life.
Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back).
Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.
First, change your batteries.
Next, make sure that after you push both link buttons (try to press them as close to simultaneously as you can) that you click the mouse button. Otherwise it won't actually link.