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Hello, I have an HP Laptop with Vista. I am getting a code 39 error and a yellow exclamation point next to my cd/dvd driver. I have a Slimtype DVD A DS8AZH ATA Device. I have tried to update the driver , but it says that I have the latest driver. Don't know what to do next ????? Thanks, Denise
I have done as the answer suggested and uninstalled the driver and it still says that it has the latest version. Yet, I can not use it at all. Please help, i am a student and desperately need my drive.
I have done as the answer suggested and uninstalled the driver and it still says that it has the latest version. Yet, I can not use it at all. Please help, i am a student and desperately need my drive.
AnonymousMar 20, 2009
Did you find a solution to this. I am having the same problem. thanksDid you find a solution to this. I am having the same problem. thanks
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Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. if this fails to fix the problem
It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it
click start control panel administration tools computer management device manager scroll through all of your devices if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver
if you can see your usb device but its not working sroll to Ports(Com&Ltd) right click to update driverif you computer came with a motherboard disk the drivers could be on it or you might have to download one
cd/dvddrive not seen could be a registry problem
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs
Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.or
you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device .
Now you can download driver updates automatically and safely. This handy software utility will keep your system up to date by automatically getting the latest drivers from your hardware
you might have to physically unplug the cd/dvd drive restart your computer this should activate the found new hardware wizard Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. hope this helps
hello everyone, i have an asus n53sv laptop. i have formatted the hard disk and installed a new win 7 ultimate 64-bit OS. after installing i have noticed that the system blu-ray disc rom is not working. in the device manager there is a yellow mark next to the DVD/CD rom drives. i have tried uninstalling it from the system several times and restarted the system to recognize the blue ray disc rom but no chance. i searched the internet for the right driver, but i haven't found one. can u help me to find the right driver for my Slimtype BD E DS4E1S ?
To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the
registry. Look for any of the following names in the right hand column.
UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have
returned. You may also want to open Device Manager and verify that the
yellow exclamation and error code on the CD or DVD drive is gone.
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.
I uninstalled the drive from Device Manager, rebooted the computer,
and the problem remained, so obviously it appeared to be a registry
issue that I would have to solve. If you are receiving this Code 39
error and your CD or DVD drive is missing and has a yellow exclamation
mark in Device Manager, I hope this information is useful.
To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the
registry. Look for any of the following names in the right hand column.
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot
your computer
8) Open My Computer and check to see if your CD or DVD drives have
returned. You may also want to open Device Manager and verify that the
yellow exclamation and error code on the CD or DVD drive is gone
If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information isTo solve this Code 39 error, follow these instructions: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications. 1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete 6) After deleting the keys, close the Registry Editor 7) Reboot your computer 8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. useful.
You must determine if the problem is the media you are using (CD, DVD) or the drive itself. (CD/DVD Rom)
First see if the driver is installed for the CD/DVD ROM by Right clicking My Computer and choosing Properties, Hardware, Device Manager. Clikc the plus sign next to DVD/CD Rom Drives to see if there is a yellow exclamation point, or question mark. This means you need to install the correct driver. If there are no yellow exclamation marks or question marks your driver is installed properly.
Next try playing difffernt CD's to see if any of them work. Confirm they are good CD's by playing them on another device, then try them on your Compaq. If the Cd's play on another device you may possibly be experiencing read errors on the CD/DVD Rom drive. Try using a CD Laser Cleaner that will clean the laser head of the CD /DVD Rom. it looks like a CD with small brushes on the music side. This may solve a read error problem. if that does not solve your problem you may need to replace the CD/DVD Rom drive.
I have done as the answer suggested and uninstalled the driver and it still says that it has the latest version. Yet, I can not use it at all. Please help, i am a student and desperately need my drive.
Did you find a solution to this. I am having the same problem. thanks
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