Question about Casio Exilim EX-S500 Digital Camera

2 Answers

[Casio Exilim EX-S500] Lens will not retract

I got my camera nearly 1 year, without any trouble. Today I took the cam with me to make some pictures. When I started the cam up, the lens stretched out as usual. Then I started to zoom in, and made some pictures. After this, I zoomed out but this failed. Then I wanted to shut down the cam, but the lens did not retract.
Now, whenever I push the powerbutton, the LCd is lit, I hear in a fraction of a second the engine for the lens is working, but nothing happens really, and at the end, I hear a beep, and power is shut down. But,.. the lens still didn\'t retract.

Anyone an idea what\'s going on, and more important : how to get this cam working again (retracting the lens).

P.S. Maybe important to mention : I did not shook the cam, nor did it bounce to something. I just kept it all the time in my hands.

Posted by B.Boelens on

  • B.Boelens May 22, 2007

    And I thought it might be a minor problem. Is it possible that the battery went bad ? (It\'s just a few hours ago that I ran into this problem)

    I can find some lens-problems overhere and with google, but not this specific one of mine. I just hate the idea of sending my cam for several weeks, while tomorrow my son is having his birthday. (So I hope this lens-problem is not serious and there\'s a quick-fix around)

  • B.Boelens May 22, 2007

    Battery fully charged. When pressing powerbutton, same happens. Another detail I just noticed : when I charge the cam through the USB-cradle, and push the camera-powerbutton (the one at the cam), the powerLED in the USB-cradle will shut down. Even when it\'s loading the battery...



2 Answers


Thank you for your kind answer, but I got the cam fixed, while it was still under guarantee. They did a good repair, but switched a bit more worn out cover from a cam of someone else with mine. This made me a bit angry, but I kept in mind that the most important thing was that the cam did work again.

Posted on May 31, 2008



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Nearly one year!
Then be quick and send it back under warranty - waste no time.

Posted on May 22, 2007

  • Anonymous May 23, 2007

    Well now E-bay - Oh dear.
    Take the battery out
    Leave the cam for a few hour to discharge it self.
    what sort of battery type is it- will it charge through a standard charger?
    There could be an issue here the battery not fully charging bacause of
    A. battery faulty
    B. Charger faulty
    C. fault in camera.
    More than that I can suggest more



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