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First try adjusting it. The head may be set so low, the head can't latch. Does it latch with no whisk attachment? The video shows how to adjust it with the whisk in place using a dime..
If that isn't the reason, spares are available and dealer service is available.
To raise the head you move the locking lever back & lift the front of the motor unit up. To lower it you also move the locking lever to the back and then lower the head and release or push the locking lever forward to lock the head down while using it.
Contact Viking customer support at vikingrange.com and describe your problem. They can get you the correct part quickly. I looked on their web site for an exploded diagram, but didn't see one. They'll help you with this and I'm sure that the costs associated with repairing your mixer will be minimal. Best regards, --W/D--
In my case the lock was not engaging fully because the internal mechanism was bent too short. I'm not sure if this happened over time or if it is just a manufacturing defect. If your mixer still has some up-and-down play to it when the lock is engaged, then you might have the same problem as me
To fix it, search this site and others for instructions on how to remove the motor cover. I found this video useful: http://www.youtube.com/watch?v=VeCiivPt7hk
With the cover removed you have access to the locking mechanism. In my case, the latch is connected to the locking lever via a bent S-hook. The hook was just slightly too short which kept the latch from engaging completely. If you remove the two screws holding the hook in place and that allows the lock to close completely, then you have the same problem as me. (You'll feel the difference immediately. When fully locked, there is practically no wobble in the mixer head.)
I lengthened the hook by placing it against a flat surface and hammering the bend out a bit.
JOE:You don’t say if you have a ‘tilt-head’or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website (http://www.kitchenaid.com/flash.cmd?/#/page/home).Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM90P)and select the last file listed that appear under Owners Manuals:KSM90PSWW0.pdf (2930.74 KB)and save that file to your PC.You’ll need to have Adobe Reader to be able to open it.Turn to Page 11 and you will find the instructions for adjusting the mixer head height.I have extracted the instructions below: Beater to Bowl Clearance Your mixer is adjusted at the factory so that the flat beaterjust clears the bottom of the bowl. If for any reason, the flat beater hits thebottom of the bowl or is too far away from the bowl, clearance
Tilt-Head models • Unplug mixer. • Lift motor head. • Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater. • Make adjustment with flat beater, so it just clears surface of bowl. If you over adjust the screw, the bowl lock lever may not lock into place.
Bowl-Lift models • Unplug mixer. • Place bowl lift handle in down position. • Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater. •Make adjustments with flat beater, so it just clears surface of bowl.
I hope this helps! –Howard, Burke, VA If this solution has helped you, please rate it, thanks!.hslincoln
On my kitchenaid stand mixer, the lock lever to lift the head is located on the opposite side of the speed control. If there is no lever there, check to see if there is a spot that looks like there should be a lever there, if there is, but the lever is missing, you might have ended up with a mixer with a manufacturing error. In that case, your only option is to take it back to the store where you bought it.
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