Tackling your own refrigerant refill? You're either braver than me, or a professional!
For problems with Simac products, I would recommend visiting www.delonghi-accessories.com. Delonghi is the parent company of Simac, and that site is run by a US distributor and lists Simac products, along with contact numbers for support.
If you speak Italian, you could also try www.simac-vetrella.com, that looks like Simac's main website. Good luck.
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