Question about SanDisk Sansa e250 MP3 Player

Sansa m250 2GB MP3 player

When I turn on my mp3 player the screen just says "sansa m250 2.0GB" and will not proceed any further. It has been working fine up until now. I have replaced the battery, held down the menu button and tried plugging it into my computer. My computer is not recognising that there is a device there. Can someone please help. I was hoping to be able to take it into hospital with me tomorrow. I'm getting terribly frustrated. Any help will be greatly appreciated. Thanking you in advance. Wendy

Wendy Casemore Jun 20, 2007

lebron, I actually googled SanDisk and got on to a support line. I posted my problem and straight away they came back with a reply. They couldn't help me solve the problem but they have sent me a replacement MP3. Why dont you try that. Unfortunately, I think it is just how they are made. Nothing, these days, is made to last. Good-luck. Wendy

1 Answer

Anonymous

Format it

Posted on Jun 28, 2007

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Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
Plug the Sansa into a computer, and open "My Documents" in the computer.
Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
Right click the "MUSIC Specific storage" file, and press "Format."

This should hard reset the Sansa m250. This solution has worked for me.

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Try doing a hard reset on a Sansa m250:

Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
Plug the Sansa into a computer, and open "My Documents" in the computer.
Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
Right click the "MUSIC Specific storage" file, and press "Format."

This should hard reset the Sansa m250. This solution has worked for me.

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