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Re: Philips HDD 1630 won't charge
In some cases, it is possible to save the GoGear when it is displaying the symptoms you describe. IMPORTANT: First, back up all music and other files stored on the device. The process I am about to describe will delete all files from the GoGear. Also, this is not a GUARANTEED solution - it works in many cases, but sometimes the player will need to be replaced ( replacements/repair svcs are not necessarily available from the manufacturer).
1) Connect the GoGear to the computer 2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop) 3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button" 4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired
In some cases, there is a small anomaly that is preventing the charge from getting to the GoGear. This repair process can save GoGears that were seemingly hopeless. However, this solution is not guaranteed to work every time. Also, to prevent this issue from happening in the future:
a) make sure that you are using a computer with Windows XP
b) this player works best with Windows Media Player 10 (so rollback if you have WMP 11 - or get a newer model GoGear)
c)get the latest firmware upgrade for this device from the Philips website - it has been known to fix some scattered issues with the HDD1630
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It's dead. The HDD models are basically obsolete - you may have purchased it 4 months ago, but it was manufactured 3 years ago. Here is the basic troubleshooting to be sure, but it won't work:
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
My advice to you would be to go get a new media player that isn't a phillips product. The headache that the hdd 1630 caused me almost made me go insane. I spent countless hours on the phone with tech support. They even sent me a new 1630 that I had for 2 months when the same problems happened again.
This thing is nothing but a expensive paper weight.
Go to my computer open the Philips icon till you get to the music file delete it. Unplug the player from the usb cable and then reattach it. It will then show a new music file and 5.7 space available. All of your music will be gone.........but it was gone anyway. Ideally you should go to Philips and download the HDD1630/17b software and firmware and print off the instructions and redo your player. I did and it works great!!!!!
had the same problem just last week on my player. I had to download a newer device manager and then do a repair. also after i did the repair i did a soft reset(hold down the up button for 5 seconds, then push power), now it works fine.