Question about Alps MD 1000 Thermal Printer

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Stripes The printer in question prints very well in black, however when it's trying to print in color it prints all these stripes. Any suggestions?

Posted by Robert Woods on

  • Robert Woods May 22, 2007

    Support for this product has been discontinued. If the heaters were giving out, would that make a white line across the label? Because the lines being printed are solid lines of color going horizontally, but only in the field of the pictue trying to be printed.

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Seems like to heaters are giving out, the makers web site is the place to go. Another thought as my knowledge of thermals is limited Do the print packs have a shelf life or have to be stored in a certain way?

Posted on May 21, 2007

  • Anonymous May 25, 2007

    Well you could be right- but if support is not available - sounds like this was not a very good item
    Time for a Change Then!

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When i try to print a photo i get white stripes across the photo. I bought a new ink cartridge but it didn't help.

White stripes across a print-out usually indicate clogged printer heads: look at your user manual on the cleaning procedures.
You can try cleaning BOTH the Black and Color cartridges heads by gentling cleaning and wiping the heads with clean moist tissue paper/kitchen paper. Also clean and dry the contacts (eg. copper looking printed circuit).
For bad and very dirty print heads, I also use a warm shallow dish of water and wash the head only and then dry off with clean tissue paper.
After re-inserting the cartridge, I suggest that you do a cleaning cycle and alignment and do a test print to ensure that the printing is back to normal.
Hope it helps: let me know how you go.
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Color prints out photos in stripes

if you are getting stripes in photos then there is a problem with cartrige, take a cotton swab and dip it in water and clean the cartridge head and then try, and if still the same problem exist replace the color cartrige.
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Lines on print. There's are three lines on picture print only. Can't see the line on document. It's about 1/4 inch wide and going throught top to bottom.

Have ou gone into your menus. Into troubleshooting, then image quality.
You will want to run both the eliminate light stripes and eliminate smears procedures. that will purge the print head, blow air through the jets and hopefully resolve the problem. I do believe the 8550 has a Jet Substitutin procedure where you can do a workaround and make other jets make up for the light areas.
here are some directions, Will forward more

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
  4. Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

    WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.

  5. Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's clear rubber wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.


  6. 8500-wiper-blade-clean.jpg

  7. Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.
To clean the printhead using the basic eliminate light stripes procedure:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.


  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. See the Related Items below.

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I received an answer elsewhere. Thank you.
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What you have is a dried up color cartridge. You can try to use the <clean print heads> in the diagnostic tools section of you priner software. (usually, just try to print something & the window will appear) Sometimes you have to clean heads, then print test page like 2 or 3 times before it clears up. If that doesn't correct it, don't worry. Have your color cartridge filled (staples, office depot, & other stores do it cheap) - or - replace it with a new cartridge. You may have to run the clean print heads program after installing a new cartridge, but this will definitely fix your problem.
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Hi, I have the same problem, which has just been diagnosed as a defective developer drum by a repair specialist. The new part is $120.00. Should have the serviced unit back

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Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements.
Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.

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