I'm trying to set up my quickbooks Pos system. The IT3800 seems to be working in every way accept that when I scan a barcode and it beeps...no numbers show up it the information field. Any help would be great. Thank you,
Try to configure it using the guide available here: http://www.geoti.co.kr/DATA/hhp/IT3800_3900%20Users%20Guide.pdf You may want to test reseting to factory defaults and selecting the adequate configuration for the connection interface you are using (ps/2 , usb, etc) Best regards!
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What you need is to turn on Digit Addenda for the types of barcode you are trying to scan. Here is the user's guide: http://www.geoti.co.kr/DATA/hhp/IT3800_3900%20Users%20Guide.pdf Please check page 7-30, where you will find the codes to turn on the supplements for EAN 13 barcodes (those with 13-digit). Also, if you don't want the scanner to insert a space between the main code and the additional digits, you have to turn off addenda separator (page 7-31) There are similar configuration codes for other symbologies (like UPC A) throughout the manual.