It3800 barcode scanner problems

I'm trying to set up my quickbooks Pos system. The IT3800 seems to be working in every way accept that when I scan a barcode and it beeps...no numbers show up it the information field. Any help would be great. Thank you, majman

3 more comments
Anonymous Mar 11, 2008

Same deal. I use Retail Pro and the HHP IT3800 beeps, but no information is entered in the data field.
psings Mar 14, 2008

I'm having a similar issue too but with other software. The scanner beeps but nothing comes on the screen.

I'm using a USB connection with Vista Ultimate.

Hope someone can offer advice!
thelibrarian Aug 15, 2008

same problem. Beeps away but won't any information into any program
Mach01 Sep 18, 2008

same problem beep ok (with green led light) but no information write in the field as in word and excel
malachiteblu Oct 10, 2008

No data is scanned into any program. We use SIRSI software for our library.

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8 Answers

Try to configure it using the guide available here:
http://www.geoti.co.kr/DATA/hhp/IT3800_3900%20Users%20Guide.pdf
You may want to test reseting to factory defaults and selecting the adequate configuration for the connection interface you are using (ps/2 , usb, etc)
Best regards!

Posted on Jan 28, 2012

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2 Answers

Will it scan data into excel or word?

Posted on Aug 05, 2008

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