Question about JBL Encounter 2.1 Computer Speakers

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Low Audio on my encounters and I can't change the volume

Alright, so I pulled my speakers out of storage, I just moved and got set back up. I hooked them up to my new laptop. when the laptop speakers run the volume is controllable however the speakers nifty volume controller is not working for me. I hope its not my speakers. But being as I'm no computer dummy the only other thing I could think of is maybe a conflict with the drivers and windows vista but I don't think it could be that...

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  • Joe Munn May 21, 2007

    Okay, so I just tried my girlfriends laptop it is a problem with either the drivers or vista, this is wierd..

  • tomkell Nov 12, 2007

    Hi ,



    Same problem with encounter , running windows xp and have tried to find a driver with no luck . the speakers voloume is very low even with the computer volume at max . they worked before on the same computer . i am totally baffled .



    please help

  • dead-dread Apr 08, 2008

    I'm running the speakers with a macbook, they've been fine for nearly a year..plug in plug out.. no probs. Been away for a few days though and plugged the mac back in.. Now even with full volume they are very quiet. Also when pressing the touch controls i get a buzzing noise...? When i went away for three weeks they were fine.. I've tried everything except kicking it.. WTF?

  • dead-dread Apr 08, 2008

    wow, just cured it... took the phono cable and touched it on the touch volume control (+) ...big buzz but now works fine again.. i'm no electrician so am at a loss to explain.. hope this helps anyone else with the same problem...

  • Anonymous Apr 02, 2009

    exactly the same with mine - not used for a while and now the sound is very quiet and not adjustable. I'm lost. Help?
    P.S. will try that cable trick tonight..

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Vista is now known to have driver acceptance problems and the manufacturers of peripherals are getting bolshy at hiving to provide answers- there is a war breaking out between uncle Bill and the rest of the trade. But try on line with the Sound system providers you may get lucky

Posted on May 21, 2007

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Sound output is low nowadays even at full volume whereas before it was ok. I didn't change anything with my computer nor did I change my speakers.
Two possible causes.1) Vol Settings changed in windows2) Bad hardware
1) Check your system's sound settings:

For Xp
  • Goto Control Panel
  • Double Click Sound and Audio devices / Sound, Speech, and Audio Devices
  • In device Volume Click Advance
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For Vista and Windows 7
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2) If this does not work, then test your speakers by connecting it to some other system and vice versa.
If you get desired sound volume when you connect some other speakers to your system, then you have to change your speakers. And if your speakers are working fine on other system then you may have to purchase a new sound card.

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Also try hooking another speaker to your amp just to make sure the noise isn't in the amp.

You can use a 9 volt battery to test wire polarity also. Hook up the + wire of the speaker to the + terminal of the battery and the - speaker to the - battery terminal. If the speaker moved UP or OUT then the wiring is correct. If it moved IN or DOWN then the + and - wires are backwards on the speaker.

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