Ok,well just now I have been having a lot of trouble with my sansa sandisk e200.And it is frozen on "refresh database" and I was wondering if it was possible to take that away without losing all my files.I have some very important pictures on there that I do not want to lose and I was wondering if there was a way of recovering them before I reformat it.And please make it clear,I'm very tired and I really really really want to keep my pictures.Please help.=[
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Re: Recovering files/Refresh database.
Turn off the player.
Enable the hold switch for it to show orange/red color.
Press and hold the record and menu button until the player says welcome to recovery mode.
==Have you updated the firmware of the player?=== IF no Please continue.==
Download the firmware of the player at sandisk.com and run and install it on your computer. When the firmware updater ask you to connect a device connect the player to the computer and perform the update on the player.
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Turn it on into recovery mode (Hold + Record Button + Power) Connect to computer (You should detect a 16MB drive) Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt" Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen. Sansa fixed!
Sansa e200 provides a RESET function for unresponsive units. Press and hold the MENU button for 15 seconds, and this should work to regain normal funtionality. Please note: settings and adjustments from the last operation WILL BE LOST. The files however should remain.
Try emailing SanDisk technical support team at:
And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file.
You could also try calling them at: 1-866-726-3475
but an email should be sufficient because, from what I remember, it is just a link to file that you need to download.
I hope that helps...