Keeps going out of balance during the rinse and spin cycle and chimes. We have reset it several times but it still keeps going out of balance.
Hello. I need the make and model number to help you accurately but here is something you can check right away. If this is a top loading unit, open the lid and place your hands on the right and left side of the tub ring(the plastic ring that covers the spin basket). Smartly push down on it and let go. The tub/basket assembly should grip going down and pull coming up--JUST LIKE AN AUTOMOBILE SHOCK ABSORBER) Most newer top load washers have a set of 4 suspension rods--one at each corner of the tub, they have torsion springs and, the whole tub is suspended by them. They keep the basket/tub under constant control. They are worn out when, if pushed down as described above, display a "bouncy hobby-horse" movement. THEY SHOULD COME UP AND IMMEDIATELY SETTLE. And yes, if a single corner is worn more than the rest, REPLACE THE FULL SET. Normally, they come in a set of 4--however that isn't always true. Some washers have different rods for the rear of the tub and front--(ex. there is a model that has red colored rods for the back and blue ones for the front and its EXTREMELY important to get them correct--there are different part numbers for them, too). Also, and this is for any top loaders with the wash plate(round disk at the bottom), if the shaft/bearings are shot(roaring like a jet aircraft or sounding like a freight train in your laundry room), this can cause an out of balance error also. If the unit is "thumping"(i.e. not spinning smoothly on spin) it could indicate a direct drive motor with a cracked stator assembly(the part of the motor with all the wire coils).
For the FRONT LOADERS, they all have shock absorbers--either 3 or 4, depending on the make/model. NORMALLY, the shocks almost never wear out--they will break or crack and need to be replaced. If they are undamaged and still sliding in/out, chances are they are good. What DOES wear out is the set of HEAVY DUTY suspension springs that the WHOLE tub assembly is hung by at the top on the left and right sides. These springs look like "hobby horse springs on severe steroids". After some years of use--there is no hard and fast rule, they can become worn out and allow too much movement of the tub/basket assembly, resulting in the out-of-balance error codes occurring more and more frequently. Generally, these sets of springs are not expensive--but you better have eaten your Wheaties in order to replace them!(That tub is heavy as heck and the springs have to be placed in specific holes at each side). When you remove the top, you will see how the springs are mounted. I hope I helped you!
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