I bought my tomtom last year and have been using it all this while without ant problem but when i went to use it yesterday it did not turn on so i put on charge thinking the battery is low but still no joy.
please advice me on what to do.
My tomtom was dead so I changed(on 1xl) the battery £10.50 + £1.49pp. Changing battery is just very easy(I have done it first time).Just undo the 4 screws and take care not to mark the body.
Take the flat screwdriver and pinch the semi circle (round side ) and it will just come from its grove.
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Install the software that came with the TOM TOM then connect it with the USB cable that came with it. It will automatically take you to http://www.tomtom.com/, then you can buy and download maps directly to your Tom Tom.
have you tried setting your home address on the tomtom itself? I was having the same problem until I did that and then it downloaded. But it wont download by itself. You have to go into your "my computer" file and find the tomtom device and select installtomtomhome
I did not solve the problem....it sort of just solved itself which is still extremely aggravating. Don't get me wrong, I am happy it is now working for the most part but to spend this kind of money and have it not work all the time is frustrating. This is not the first time I have encountered issues but I am generally able to reset it on my own. This last issue was just so bizzare that I cannot even begin to tell you all of the things the just popped up on the screen without me even touching it. At one point, it showed ANT Test Off, then it showed a huge X across the screen. Another time it simply read -1.00. After it was done displaying these random bits of data, I tried to reset one last time and had success. However, the data is not uploading to Garmin/connect. So my frustration continues.
There is no solution and TomTom does not car. I got a XL325 for Christmas. It turned itself on and if we didn't catch it in time it runs the battery down. Went through all sort of repairs with customer service (haha) uninstall and reinstall, repair scans, etc, Finally in April they had me send it in for repair and I got a XL320 refurbished one in return. Well, guess what it did the same thing and I had to go through all of the same things, I've spent hours on the phone with them. Well in June they told me to send it back and this time I got a XL310 in return. I think each time it is a cheaper model. Well, you guessed it this one turns itself on also. It doesn't matter where it is in the house or car, if it is not used it turns itself on. DO NOT BUY A TOM TOM, DO NOT BUY A TOM TOM.