I have had my scanner for a little longer then a week and it was fine for a little while but for most of the week it has been giving me the same problem. everytime I press the book pilot, the program will open, the scanner will warm up to 100% but the scanner will not scan the immage and a error message apears on the screen saying that Utility.exe has encountered a problem and needs to close. The program wont open again unless I restart the computer. I called the main technical support(plustek)number three times, got help but the problem is still not solved. I left a message for plsutek support to call me back yesterday and they didnt. I called them to day and they said they would call back, they never did. hopfully someone here will solve my problem. Plustek told me that I had to many immage devices on the computer and that is why my scanner would not work. I disabled and completly uninstalled my brother printer(fax/printer/scanner)and my logitech camera so the only immage device on my computer was the optic book scanner. I then reinstalled the book scanner and it still did the same thing. I also tried disabling my firwall and antivirus, then tried scanning but it wouldnt work. I updated everyting from the plustek website but even that wouldnt work. please tell me what is wrong with my scanner and how to fix it.
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Re: scanner will not scan
Various things[as usual] can affect the performance of a USB device, so check these out.
1.Too many USB device hooked up drawing power from the system - So if it is not in use -unplug it.
2. The driver and or software for the device has corrupted.- Re install
3.Too many programs of a similar nature [graphics in this case] running and confusing resources.- shut down those not in immediate use.
Do check the Plustek website for the latest driver[s]
A Golden Rule for clean and simple computing is
if you are not using it - shut it down.
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It's a USB scanner. Maybe you accidentally scanned some rogue barcode that changed the default symbology to something that you can't use in Meditech. I would start troubleshooting basically with this. On the PC where it no longer reads into your Meditech software, try to remove and re-insert the USB cable on both ends - scanner and USB port. Next, ensure that the scanner's driver is set to use this HID (human interface device) as a keyboard emulation device. Next, get (or download and print) the manual for the device, because it has barcodes for changing scanning settings, symbologies, etc. Scan the barcode that says "Reset to default settings", then try scanning again. At this point, if you still cannot get a reading in the Meditech software, try to specify the correct symbology for your medication barcodes. If you still have issues, try a different USB port on the same PC. If still issues, try a different PC. If it works on Meditech on another PC, perhaps you need to update your Meditech version on the bad PC to match the version that works. If all else fails, exchange it for another one; perhaps it truly is defective. I hope you can get up and scanning again!
Edit: I just realized this scanner has more cables than just USB. Are you using a wedge? If so, what kind (PS/2, RS232 (serial) interface, etc.)? There is different troubleshooting for PS/2 and RS232.
You can use Paint or a similar program to scan in a picture/document with your scanner.
Once in Paint you can select from Open the option of From Scanner.
You can change the size to fit the page in Paint and then save it to a file which can be opened and sent to a printer.
It's very basic, of course and it doesn't give you the options to set the scanner options usually found in the HP Toolbox.
The first thing that you should try is to calibrate the scanner. If you don't have the calibration paper you can use a blank white 8 1/2 x 11 sheet. This should clear it up. If it fails calibration after repeated tries you most likely have broken the lens or the image sensor is no longer working. If that is the case then there isn't much you can do i would suggest contacting the manufacturer and hoping that unit is still in warranty.
You should be able to reconfigure the button settings by clicking on the "Settings" button in the CanoScan Toolbox application. Although the default setting is Scan, Copy and eMail, each of the buttons can be configured to do whatever operation you choose.
I would say the most likely cause of the issue is either that the scanner is no longer functioning or that it is experiencing power issues. Make sure that the scanner is plugged in directly to the wall and not into a surge protector or a power strip. The scanner does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all. Try another wall outlet and see if you can get it to power on and do a scan without the yellow strip showing up.
The black printing usualy occurs when there is a faillure in the light, since your light is working fine, there may be a problem in the imaging device inside(camera) or the reflector. There is nothing wrong with the cartridge.