In-Dash Screen Problem

Common failure on these units is the flex cable. Contact Pioneer and send it to them for service. Last I heard they were not suppling this part.

just got a tech bulletin from pioneer in my bulk mail(almost trashed it). they said its a recall on all avicn1 and 2's. the ribbon wire going from unit to screen fails after many cycles. they are issuing free repair.

Notice: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2 To: January 3, 2007 Dear Valued Customer: Re: Upgraded Flex-Cable for Flip Screen in Navigation Models AVIC-N1 and AVIC-N2 We would like to inform you of a potential service issue with Pioneer's AVIC-N1 and AVIC-N2, inform you of our plans to resolve this service issue, and ask for your help in notifying consumers. If a consumer is not experiencing any issues currently, there is no need for the consumer to take immediate action because the one-time fix to resolve the service issue will be available if an AVIC-N1 and AVIC-N2 later experiences the service issue. _Importantly, the service issue does not pose any health or safety risk._ Pioneer is aware of a potential issue with the flex-cable powering the flip screen to the AVIC-N1 and the AVIC-N2. After a number of power cycles, the cable has been observed to fail and cause the unit to malfunction (symptoms may include, but are not limited to, the flip-screen becoming blank) -- flex-cable failure can only be confirmed by Pioneer; standard service charges may apply for service issues not related to the flex-cable upgrade. This issue may affect almost all AVIC-N1 units and AVIC-N2 units. Please contact Pioneer at the number listed below if you have a question about whether your AVIC-N1 or AVIC-N2 unit is affected by this issue, or if a specific malfunction affecting your AVCI-N1 or AVIC-N2 is related to this issue. To address this issue, Pioneer is providing a one-time cable upgrade to consumers for their AVIC-N1 and AVIC-N2 at no charge to consumers for parts and labor. Pioneer will offer the free upgrade either upon request or automatically if an affected unit is serviced for another reason. Pioneer will exclusively perform the free cable upgrade for all units (i.e., no other service facility should perform the cable upgrade). If you own an AVIC-N1 or AVIC-N2 and you are experiencing the service issue, please contact Pioneer Customer Service toll free at 800-421-1603 to arrange for the cable upgrade. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time). Customers who have paid for the cable upgrade are eligible for reimbursement of certain service costs if sufficient proof of service can be provided -- please contact Pioneer at the above-listed phone number for more information regarding reimbursement rules. Customers can also review FAQs regarding this service issue. Click here to view the FAQs. We sincerely apologize for any inconvenience this service issue may cause you, and we thank you for your cooperation and continued support of Pioneer. Sincerely, Pioneer Electronics (USA) Inc. *Pioneer Electronics (USA) Inc., 2265 East 220th Street, Long Beach, CA 90810* ------------------------------------------------------------------------
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owner of
Motion Marine & Car Audio
the florida keys

I sent my head unit to pioneer and they fixed the problem for free. It is very easy to remove the head unit from your vehicle, you can leave all of the cabling and components in there. It just takes a week or so.

Contact pioneer 800-421-1603 for free repair even if it is out of warranty , as long as it is a flex cable failure which it most likely is.
AVIC Flex cable upgrade

Contact Pioneer for Possible free service if the failure is a Flex cable which is most likely is
800-421-1603
AVIC cable upgrade

Call Pioneer. This is a Ribbon cable issue that they are well aware of. It has happened to counless units and they offer a free one time fix for this issue. I dont know that they will honor it because you didnt buy it from a dealer but its worth a shot man. Good luck.

Sounds like the flex cable has failed. I have the N1 and when the flex cable snapped, the screen still worked, but the backlight is off. Pioneer issued a recall of the flex for N1 and N2's. They will fix it for free.

Contact Tech Support for Pioneer. They have a call back on the Flex Cable which is the source of all your problems. It took 2-3 weeks for the repairs. Although, now I have a problem with the screen rolling out.

Does your touchscreen work? Let me know.

I can only offer a guess as to what is causing this problem. The unit's LCD screen is powered by a flat ribbon cable, which can sometimes be seen from the top of the unit as the screen is sliding out. Try observing the cable as the screen is sliding out. If you can see any cracks in the cable, it needs to be replaced. Unfortunately, you will have to send it in to Pioneer to have that done. This issue is a known problem to Pioneer. If it is indeed the flex cable, they should replace it for free with a 5-7 day wait. The screen having a yellowish tint can be a sign that this cable is about to fail. I wouldnt worry about it now if you can still see your screen fine but if the screen goes out or gets worse, I would try to send it in to Pioneer to see if they will replace that cable for you. The URL of the page that explains this issue is http://www.pioneerelectronics.com/pna/v3/pg/top/cat/article/0,,2076_310069579_395713842,00.html Good luck with your unit.