Our less than 4 year old GE Advantium is dead. I was baking a pizza at 450F and it powered ofr (outlet is still working). I am thinking this is a thermostat problem. Can someone help me figure out where to locate it and determine if this is the problem? THANKS!
Same Problem - baking when all power appears to go out - but the AC power is plugged in and it is good: This is a known manufacture defect for the Advantium 120 model SCA1000. But, don't expect Sears or GE to take care of you. Short version: A Thermister that cost under $1.00 to manufacture and is known to be defective in this and other products needs replaced. But, the schematic, the GE Repair Center, and local GE repair center don't document things right and don't have the part. I won't buy GE again since they can't control the manufacture of fire safety standards in the Korean plants. This part will be defective after about 3 3/4 years of being plugged into the wall. So much for your optional 3 year warranty! Read the entier solution before trying this at home: 1. Remove the button front panel where the display is at. The ribbon cables to the front panel will allow room to peer inside. There is an envelope taped to the side with the schematic. 2 On the Schmatic Diagram (not the wiring diagram) on the bottom see CN6 - with two thermistor. Now look at your actual wiring. Guess what! GE did not even put the right wiring diagram in your maicrowave! GE shows a 3 wire device. Actually you will find 2 different 2 wire devices! Thanks GE, I took the part and the schemetic to an Authorized GE repir parts store. They checked with the GE parts manager in Dallas. After paying the GE shop $49.87 for the part order, after 6 follow up calls and 3 weeks, they send the wrong part on the schematic, not the part that I brought in that is actually in the oven. 3. The part that is bad in your oven is a thermister that cost about $0.14 to make. There are two of them. There is two wires that attach to them. If your unit overheats, it shuts down the power for safety. What happed is that one of the two thermisters is opened (defective). They are screwed on to the service to detect heat. The numbers on the can are PW-2R (PWC PW-2). One of mine measures about 44 ohms, the other exact one is open (infinate resistance). It is two wires attached to a round cylinder about 3/8" wide - a bracket holds it against a flat surface with a single phillips screw. Its purpose is to detect heat, if things get too hot, it switches from on to off. When they go bad - it stays in the off position. The effect looks as if you don't have your microwave plugged into the wall. 4. Ordering the PW-2R. GE has no record of them. Thanks again GE! HP laser Printers used them on one model. This little part caused all of the printers to go bad. From an internet article, it appears that HP Printers no longer use this part. In the case of GE, it is my opinion that they got the microwave safety approved then switched out parts for manufacturing. Where is Consumer Reports when you need them? 5. I am still searching the Internet for a substitute part. One Sears repair person quickly (and unofficially) told me that it would be the Thermister, a known problem before I started. This is my worry: If the part is not available, and repair persons are making quick fixes (for about $100), that they are simply cutting and tying the connector together. In otherwords, they are taking out the safety feature rather than replacing the safety part. If I find the part, I will post it on here. But, after a couple of hours of searching, and checking with various part shops it does not look too good. It does not take much searching on the Internet to see that the GE Advantium is widely known for poor manufacturing standards and about a 4 year life-cycle. When one considers what it cost... it appears to be rated as a bad investment to trust GE applicances. By the way - the schematic and other parts indicate it is manufactured in Korea.
Posted on Oct 07, 2007
did you ever find a replacement for PW-2R ?
Nope. GE doesn't have the part. On further evaluation, this model of GE is badly designed. The oven heat evidently overheats the specification on the circuit board (based on my opinion as a repair tech of 12 years).
Bought a new microwave with out the heated oven. It has been working for years now.
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If you or a friend decide to work on it, we have *critical* safety & disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your model number (not Advanitum 120, but the actual model number) here: http://tinyurl.com/gv383
Posted on May 17, 2007
I had the same problem.[lino 327]2nd. time G.E. SERVICE rep. said he fixed the high temp.cut off [safety] with a new heavy duty part supplied by G.E.[true or false] he also discovered that the ventilation fan was not properly installed. fan is located on top of unit in the centre at the back. unit is designed to run vented or non vented.my unit was installed non vented but the fan moter was oriented for vented.this caused the unit to run very hot at all times.dealer rotated fan unit 90 degrees also advised to run vent. fan at high speed at all times to keep unit cool.yesterday we cooked salmon at 400, worked like a charm, unit stayed nice an cool. therefore check for proper fan installation and make sure dealer replaces high temp. cut off with correct heavy duty part.so far so good for us.good luck to everyone out there.pls report back any similer success or failures [lino 327]
Posted on Mar 22, 2009
Re: GE Advantium "TCO Service Kit" (WB49X10149)
For $50-$60, what does this kit contain? Is it just the same old
(often defective right out of the package) Temperature Cut Off switch, or
does it include anything additional? Is there anything obviously
different about the TCO itself? Are there perhaps 2 TCOs in the kit?
Are there any instructions or other new information? Does it actually fix the problem permanently, or does it break down again? Sorry about all
the questions, just would like to know before wasting another $50+ on
this turkey.
BTW, the official GE website doesn't even recognize the part number as existing, even though some GE parts dealers do! Also, according to an article in Business Week a couple of months ago, GE is trying to sell off its remaining appliance business. It seems that the division is not profitable enough, and has developed a bad reputation...
Posted on Sep 18, 2008
I use to equate GE with turboprops for the GE404 Jet engine used on F/A-18 . My parents GE fridge they bought the month I was born was still running (and running up a big electric bill cause of old technology) when I turned 50. GE is now just a 'Name' they stick on about anything. The only American in the MayTag washingmachine company is the guy that plays-like the maytag repaireman on commercials. It is all made in India now.
The other show has finally dropped: Ge has announced that they are selling their appliance division to Electrolux. GE hasn't really taken consumer service seriously for over a decade.
After the US Department of Justice blocked the sale to Electrolux due to antitrust concerns, GE has negotiated a sale to Haier, based in China. This will also require regulatory approval from various agencies.
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Has anyone had any success fixing this problem by hiring an appliance repair person?
I don't want to attempt this myself and if it's going to fail again (the power of ours went out last night using the oven feature and the oven is not yet 4 years old) then I'm thinking about just tossing this out.
Posted on Sep 18, 2008
I fixed it once myself and it lasted another two or three years, then the control board went bad. Had to let an appliance repair guy do it because it was beyond my troubleshooting ability at the board level. Since we got it back, I rarely use the advantium features as I don't want to take the chasnce of overheating something. It really is now just an expensive microwave.
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Same thing just happened to my Advantium 120 after 6 months of operation. Luckily, this still falls within my warranty period. If most failures are occurring after the 3 year mark (when most extended GE warranties expire), that would seem to be a well-engineered failure point.
Class action lawsuit, anyone?
Posted on Dec 29, 2007
In the US, there are only an average of 222 Class-action lawsuits (successful) each year. Of that, all consumer products are about 4 to 5%. Instead of trusting civil-servants to accomplish anything helpful, vote with your dollars - don't buy GE. Then, for every minute of fustration the GE product cost you, spend 3 seconds on Home Depot, Best Buy, Amazon in the Ratings - and tell people your opinion. One single opinion at purchase decision time can affect thousands of outcomes. Hold people and companies accountable, it is what makes America different and better.
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With regards to power going out. Very possibly it is a fuse that has blown out. It is a $5 part and a $200 technician visit if you don't have appliance repair coverage. An easy fix. Good Luck.
Posted on Apr 24, 2008
Noticed these posts are a couple of years old. Any resolution to any of these problems? I have the same problems and was looking for info to help.
Posted on Nov 17, 2010
Sold it as metal scrap. Bought something that doesn't have name of GE. Bought a newer dutch door oven at Home Depot - it was last years model and had a huge chip on a corner that doesn't show (org price $1,450 bought for $850). Don't see convection ovens mixed with microwave anymore. The heat next to commercial circuit boards was probably a very bad idea.
Mine is still working after being fixed two years ago, but I am with you. Next time this baby craps out, it's off to the scrap yard.
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Same problem, it just quit while in operation. Demounted oven, took cover off, found open Thermal Cut Off switch (note that this is NOT a thermistor). Actually found that resistance varied wildly, depending on how device terminals are tweaked -- appears to be bad solder joints on TCO switch.
This particular oven had a schematic that shows 2-terminal TCOs.
Will look for replacement part tomorrow...
our advantium is about 3years old it just stopped working with an F3 so we looked up how to fix it were told purchase control card we purchased it and put it in it worked GREAT for 2 WEEKS ONLY and now we have F3 again while I was using the oven it just just shut off and started beeping F3 YIKES what is wrong PLEASE HELP. Thanks Tammie
First, I noticed that the time on my Advantium was stuck st 5:49 am. None of the buttons would work. So I unplugged it and plugged it back in. By doing that, my Advantium worked again. Now later on that day, I went to microwave again and when I went to press "micro express", the button beeped once and then the whole thing powered out. I went to unplug and plug again hoping it would work like last time but it didn't. The whole thing's dead. It's a fairly new Advantium too. I see that other people have had problems with it. They should recall this product!
My Advantium 120 just turned 3 years old. I am finding out that this must be a common problem at that age - quite an expensive item for 3 year life. Does anyone have a solution yet?
Have experienced the same problem. I have replaced the thermal cutoff valve twice and the thermostat in the exhaust cavity where the TCO is. I am guessing the temperature in the exhaust cavity is getting to be greater than 302 degrees farenheit and triggering the TCO, thus shutting down the unit. I have a few guesses about the problem, one being the pathetic Thermostat which you can get from geappliances.com, it is part no. 1430. Also you can get the TCO from there as well. I am also thinking it may be the inlet damper motor could be bad and that is called the inlet damper assembly. I am hesitant to replace anymore parts after reading here all entries identifying the same problem. It sounds like GE Advantiums are not worth the investment, although ours was free given to us by a family member. Not sure of the real solution.
Had a GE Serviceman come to the house and I told him that I replaced the TCO twice. Essentially there is a problem with the fact the TCO is not shielded from the heat build up in the within the area between the oven cavity and the top cover. This defect is known by GE and a TCO Repair/Service kit is available, the part number is WB49X1049. I got the kit from www.partselect.com.
Sorry. The part number I just put in is missing a value. It should be WB49X10149.
I was also cooking a pizza @ 450 when the oven just went off and never came back on . No lights , no power , no clock, nothing. Can I reset it somehow?
I FOUND THAT THERE WAS NO POWER TO MY ADVANTIUM. I CHECKED THE OUTLET AND HAD POWER. ANY INSIGHT?
I was using mine for the 7th or 8th time when it just went off-now power at all. Help!!
My Advantium had broken down completely 3 times in 5 years. The inline fuse was defective. The defect was very obvious - the metal cap was bent when it was installed in the factory but GE charged me $250 in labor for this 10cent part to be replaced. What a rip. It just brokedown again and this time I'm going to repair it myself!
This is the fifth time I am replacing the TCO's in my microwave. (partselect.com has always bewen great to deal with.)What a hassle! Definitely a manufacture defect- more trouble than the unit is worth. Thinking of replacing with a regular exhaust hood and buying a separate microwave/convection oven for the counter (not a GE!)
I was cooking at 450 F and the power went out.
ok GE. What are you going to do about the Advantium 120?!!! Once again, my wife tried to use the oven feature and the power went out. THIS IS ****! I am so tired of products like this that come to market, EXPENSIVE products, and then to have an obvious manufacturer's defect that I have to pay, ONCE AGAIN, to have fixed. What happened to workmanship? What happened to customer service?
GE, ARE YOU GOING TO RESOLVE THIS? Or are we just insignificant little problems for your big corporation?
I wish I had found this site prior to my repairman's $85 diagnosis call this past week. Yes, my 4 year old Advantium also died mid-cooking at 450 degrees. The technician diagnosed the problem as the thermostat, and now wants another $80 to come back and install it. Has anyone actually found where to buy the proper part? thanks!
My GE Advantium 120 oven about 4 years old is dead now.
I was baking a pizza at 450F and it powered off after 18 minuts, (outlet and the circuit breaker is working fine).
I am thinking it might be a power fuse!! but I don't know if it has one or not if there is one I don't know the location of the fuse?.. Can someone help me figure out where to locate it and determine if this is the problem!!!
Many Thanks.
My GE Advantium 120 oven about 4 years old is dead now.
I was baking a pizza at 450F and it powered off after 18 minuts, (outlet and the circuit breaker is working fine).
I am thinking it might be a power fuse!! but I don't know if it has one or not if there is one I don't know the location of the fuse?.. Can someone help me figure out where to locate it and determine if this is the problem!!!
Many Thanks.
I bought my advantium in 2005, but it was not installed until 2005, when our house was completed. I have also had the same problem. Exactly 1 year ago in February , 2008, I was cooking at 450 degrees and my advantium went out. Nothing. No power. No lights. I also thought it was a fuse. I checked and fuses were OK. The tech came to fix it and it cost close to $200.00. Now today February 15, 2009, I was cooking this time at 350 degree and the same. Went out and no power no lights. It will probably cost another $200.00 to get it fixed. But the tech can't get here for one week, then they have to order the part which takes 10-14 days then come back and repair it. The same as last time. If GE knows about this then why are they not recalling these advantiums and have them fixed. This item cost me $600.00 to buy and now $400.00 in repair bills. No sense in buying another, it looks like the same thing would happen. I will have $1000.00 wrapped up in a piece of junk that can only be used a micro and speedcook. I paid for a micro, speedcook and oven. Why are they still allowed to sell an item that they know is no good?
I have an Advantium and this is the 2nd time that the power has gone out while baking. This time I was baking at 475 when all of sudden everything went off on the unit. I can't remember what was replaced the first time but it cost about $250. This time the tech said it is a faulty circuit board and will get back to us with the price to replace. This is the second oven I need but can't use as an oven. It's a defective product and I definitely won't buy GE again.
i had the oven die at 450 too.g.e service dealer charged me 150 to repair it. he installed a tco service/repair kit fron g.e.first time i cooked at 350 for 5 min. the high temp tripped .unit is dead again. G.E. IS CHARGING FOR DEFECTIVE ORIGINAL PART AND SELLING A DEFECTIVE REPLACEMENT. THESE OVENS SHOULD BE RECALLED.IS ANYBODY FROM G.E. LISTENING OR WILL IT TAKE A CLASS ACTION SUIT TO GET THEIR ATTENTION?
Was just using the quick micro button when it stopped and I tried for another 30 seconds and nothing. Glad it came with the house and that I kept my old microwave.
I just had a GE Service Tech leave after telling me that the themostat needs to be replaced. The cost is $348.00 My GE Profile Advantium 120 Oven also died while baking at 450 degrees. We have had our for close to 5 years, however, for the price I paid for it and the number of times that I bake it should be working. In the meantime, I have a dinner party on Saturday and not microwave to reheat...YIKES! The part # WB49X10149 needs to be ordered and the tech would have to be rescheduled when the part arrives....What about my dinner party????
So what are we all going to do about this? Clearly there is power in numbers and from I am reading in this post it is clear that GE has a little problem on their hands. They either need to recall the item or repair them for free since it is clearly a defect.
I have had this POS since May 05. Â @ times had service to replace light. Â Once for thermistor. They put in the new "thermistor" new TCO. Well tonight when cooking on oven at 425, after 18 minutes it died again. Â No power once again. Â GE products are the worst. Â I have a 4 year extended warranty, but will never buy GE again. Â They don't care about consumers.
We've had our GE Advantium just over 3 years, and minutes ago, while using the microwave, it just died! There is no display, lights, sounds - no electrical connection at all. The outlet source works perfectly, however. If anyone has had any luck fixing this problem, which seems to be very widespread from the many posts here, it would be much appreciated!
Our Advantium is 3 years old and it has also died. The display still works, the timer stll counts down, but there is otherwise no power and no heat. We've had our interior bulb replaces twice! This unit definately has some serious flaws. GE should recognize this problem.
Same unit, purchased brand new less than 2 years ago. Just finished using "Express Microwave" for 30 seconds to heat up a beverage. After the ring to signal end of cycle, all lights and functions were dead. The outlet is working fine.
This sounds like a systemic problem.
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