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Re: scanner lock is on
The luck for a scanner is usually located under the device near whenr the head is parked.
Have you looked.
Check the manual
Go to canon for Tech Help
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Open the scanner cover so you can see the platen glass. Now look on the left side of the glass, and you should see a sliding switch, probably blue in color. Move the switch to the icon that shows an open padlock (unlocked position).
The scanner lock switch may be in the locked position. Lift the cover and check the slide switch located on the top front left. If this is not the problem, you will have to have a service center look at the problem.
Do you not have a manual or 'get you started sheet?'
It is the first thing you do when unpacking a scanner is to unlock the shipping lock.
In all probability it is under the scanner base so if it is a lifting item[to access the printer] check there,or on the backplate of the scanner where all the sockets are.
Failing that get onto the Tech support site at Canon.