Question about Sony Handycam DCR-HC30 Mini DV Digital Camcorder
I have a camera with the exact problem and when I called customer support, they told me that I have to pay $170 to fix it because their recall has ended in March. That's the worst customer service experience ever. Sony produces defective products and I have to pay for fixing them. I will never buy Sony again
Posted on Jun 29, 2009
Previous 1 2 3 4 5 Next
Notice to Owners of Sony Camcorder
October 3, 2005
Thank you for your support and patronage of Sony Camcorders.
It has recently come to our attention that a limited number of Sony Camcorders that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:
When the Camcorder is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.
We have determined that this condition only occurs to a limited number of units.
In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Camcorders if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Camcorder as outlined below and if such Sony Camcorder exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center number below for free repair:
UK - 08705 143480
Eire - 021 434 8993
Note: If the fault is not the CCD chip, then normal Sony Central Services charges apply (please call for details).
We apologise for any inconvenience caused and we thank you for your understanding of this situation.
Private information control policy
Personal information, such as your name and/or mailing address, provided to the contact above will be kept and used only for the free repair service. The information will be strictly controlled and will not be used for any other purposes.
Posted on Jan 06, 2009
This may be due to the ccd. Sony is replacing them free of charge for certain models. Go to Sony's site to find out if yours is covered. http://esupport.sony.com/perl/select-system.pl?DIRECTOR=FAQ
Posted on May 17, 2007
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Apr 11, 2015 | Nikon COOLPIX Cameras
Jan 19, 2008 | Sony Cyber-shot DSC-W80 Digital Camera
Jan 04, 2012 | Canon PowerShot A70 Digital Camera
Jun 14, 2011 | Nikon Coolpix 4600 Digital Camera
Jan 17, 2011 | Samsung Cameras
May 05, 2009 | Canon PowerShot SD1000 Digital Camera
Jun 17, 2008 | Cameras
Apr 04, 2014 | Sony Handycam DCR-HC30 Mini DV Digital...
Sep 26, 2012 | Sony Handycam DCR-HC30 Mini DV Digital...
Mar 01, 2017 | Sony Handycam DCR-HC30 Mini DV Digital...
986 people viewed this question
Usually answered in minutes!