My Kenmore HE2 is just 14 months old. It worked fine until yesterday. Now when it is started at whatever cycle selection, it just drains without stopping even though there is no water inside. The stage indication lights - Add garnment and Door locked are on but the drain light is off. Would anyone be kind enough to enlighten me as to how to fix it?
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Re: Non-stop draining at whatever cycle selection
Is your drain pump constantly running? If it isn't, check the standpipe (drain pipe) and make sure you don't have your drain hose shoved down in the pipe too far or the top sealed off. The stand pipe needs an air gap to properly drain, or it can siphon water from the wash tub. Symptom: Washer continually tries to fill or slow fills, but water won't stay in wash tub. Double check your drain line to be sure. It could be a simple fix.
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Hard Reset - In some cases the control can be non-functioning or may not accept activation from the control panel. To clear and restart the control follow the these steps:
* Unplug or turn the circuit breaker off for 30 seconds. * Reconnect the unit to the power source by turning the breaker back on or plugging the unit back into the wall outlet. * Press the Pause/Cancel/Stop button twice to clear the "PF" in the display. * Start a short cycle to check the operation of the machine by selecting a cycle and pressing and holding the start button until the machine starts.
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My best guess is the door latch or door latch switch is not working properly. Once the unit is full of water try holding the door shut tightly if the unit runs by doing this check the top rack and make sure it is completely seated to the back. I have found a knife or fork tangled in the top rack and letting it seat, also the alignment of the water line for the top rack. If it does not run with what I have suggested, it will be time to start checking the mainboard operation.
I hope this helps
Sounds like the electronic controls (smart card) are acting up. Try shutting off the power at your fuse box or shut off the circuit breaker for 1 minute them turn the power on again. This fix quite often works on electronic appliances.