When I print- everything prints normal except there is a column or strip on the left hand side that doesn't print. any document I print whether it is text or images nothing appears in this one inch column. It says my toner is fine. And I tried replacing it- didn't work. (Did all the trouble shooting and researching as possible) Any ideas? Thanks so much Leigh
This could be several things-here is a list in order of probability... 1. transfer roller dirty, especially if inside of printer looks like it needs a cleaning. You could vacuum with toner vacuum or take it in for service. 2. scanner mirrors dirty. would need to be serviced by a technician. 3. scanner toner shield out of position-tech needed. 4. toner cartridge (even though its new) needs to be shaken horizontally-toner could be all on one side of hopper. Thanks and good luck...
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