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firstly call customer service to see if here are updates on this unit, else, there are two possibilities, the mechanism-which you can easily identify if the cd is spinning at all. the second is that a new optic assembly is required.the first you can do,easily; the second you can research before putting money into it.
To resolve this issue, try one or all of the following:
Wave® music system is designed to play commercial CDs, CD-Rs,
MP3-encoded CDS and CD-RWs. If your system has trouble playing MP3 CDs,
make sure the discs were recorded with compatible formats. See Cannot play MP3 CDs
The system may not be able to play certain CD-RW discs. Playability
is dependant on how the disc was recorded, including the format it was
recorded in and the actual disc used for recording. Note: iTunes
defaults to AAC as the encoding format. In order to use iTunes to make
CDs that will play on the Wave® music system, you’ll need to change the
format to MP3 How to Choose Import Options
Different brands of CD-Rs and CD-RWs use different materials which
may affect the ability of a player to read them. If you are burning
your own CD-Rs or CD-RWs, experiment with different brands of discs
If a commercial disc won’t play, check for scratches, fingerprints
or other physical damage. Try the CD in another player. If it still
won’t play, there may be a problem with the disc
Reset the system by disconnecting the power cord from the wall for one minute, then plug the system back in
The disc you need to use to record is "PHILIPS CDR MUSIC". That is what it should day on the top of the disc. On the left side of the disc, it should say "DIGITAL AUDIO RECORDABLE". I spent a lot of money buying the wrong discs before finally finding the correct one. So I know your frustration!
Some audio cd's work better than others. I have experienced some problems with the Maxell brand so I switched brands. It can be quirky. Sometimes you get a bad lot of discs. I have had no problems since that bad lot of discs.